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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were on the 3rd floor, elevator was broke, had to carry our luggage up and down 3 flights of stairs. The room was musky and smelled awful of mildew. They had the windows open when we arrived trying to air it out. The shower did not drain, ended up giving my self and daughter a sponge bath because the tub was disgusting. Would not recommend this hotel.
Business response:
Dear Bonnie, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Rest assured that we have taken the necessary steps to address your concerns. We value your patronage and look forward to serving you better on your next visit.Sincerely,Hotel Management
Toilet ran all night, shower was clogged up, and the water took forever to get hot
Business response:
Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is important to us and is already shared with our maintenance team to relook and fix. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations on your future trip with us.Sincerely,Hotel Management
Over charge I booked the at a rate of $152.54 but when i checked in they charged me $183.05
Business response:
Dear Guest, we were sorry to read you felt you were overcharged for your stay. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. We feel we offer great value for our guests with our great location, service, and amenities; therefore, we regret not meeting your expectations. Please contact our hotel directly if you are in doubt and would like to review your charges further. We do hope you will stay with us again.Sincerely,Hotel Manageme... read more
Smoke filled room, changed to a roomfor slightly s Only hotel with rooms. Now i know why. It was necessity otherwise we would have left
Business response:
Alexa, thank you for choosing to stay at our hotel and sharing your experience. We sincerely apologize for not preparing your room before your arrival. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
It was close to a lot of places but the room was very disappointing. It’s supposed to be a smoke free room but it smells like it had been smoked in. The tub was grungy looking even when it was clean and it looked like it had been patched with a waterproof silicone or sealant. Checkout was at 11am and I was getting my items ready to leave but I was questioned by cleaning staff at 10am about me leaving. I never had that happen at other hotels.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
dirty room When we walked into the nonsmoking room, It stunk of cigarettes. The floors were sticky, counters were dirty. There was not a pot, plate, cup or even a spoon which were listed as being available on the web site. Bathtub had a crack in it and was flithy. we got there late after driving for 11 hours and did not have the energy to argue about the conditions. will not be staying there ever again.
Business response:
Terence, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
There were cockroaches all over the floor when I woke up. Totally grossed out
Business response:
Jonathon, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincer... read more
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,188 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.