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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Scary check in but resolved! Only issue encountered was that the hotel upon checking in was not able to find the reservation using either the itinerary or confirmation number. This caused a delay in checking in. Not too happy to encounter that after traveling for a while to come to that issue. They finally found the reservation but after a little scare of what could have been disastrous if not found and unable to stay at hotel.
Business response:
Lillian, thank you for being our guest. We apologize for the delay at the check-in and for the inconvenience caused. Your feedback will be shared with our front desk team to ensure a better experience moving forward. On a brighter note, we are glad this did overshadow your stay with us and that you enjoyed your rest of your visit. We value your business and hope you will choose us again. Sincerely, General Manager
Not worth the price!! No-smoking facility that reeked of smoke...stuffy, hot room, terrible "breakfast!"
Business response:
I apologize that we failed to provide you an exceptional stay. We are sorry for the smoke smell you experienced. We work hard to provide a clean and comfortable environment, and we have followed up on your concerns with my housekeeping team to ensure we are well poised to serve you better during your next trip. We will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will return so we can make it up to you. Sincerely, General Manager
Wonderful
Business response:
Kathryn, thanks so much for the wonderful rating. I am thrilled that we met all your expectations for an enjoyable experience. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America - Fishkill - Route 9. Sincerely, General Manager
Business response:
Annemarie, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Fishkill - Route 9 and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Okay.. but I wouldn't stay again. The staff was very nice. They let me check in early, and gave me a room by the outside door so I can easily walk my dog. But the room had no amenities at all. Not even a cup for water, and when I was looking for that cup I found roach traps under the sink! The best thing about this place was that I could bring my dog. But be aware there are no bag or garbage pales to clean up after.
Business response:
Ashley, thank you for being our guest. We are sorry to know about your disappointment with the in-room amenities and apologize for any miscommunication regarding the same. Our brand standards require us to keep the dishware and other amenities at our front desk, and they are available at your request complimentary. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We value your business and hope you will consider us again. Sincerely, General Manager
Bring Your Earplugs Had to turn the heating/ac off due to the intolerable roar of the fan. As the hotel was full, they offered no solution, other than speaking with a manager who would be in at 9am the following morning.
Business response:
Steven, we are disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. . I have shared your feedback with my engineering team to take corrective actions immediately. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and stay. Sincerely, General Manager
Kinda run down. Clean enough, but when my daughter and I checked in the pull out sofa was not made up and there were no extra sheets or blankets or pillows in the room to make the bed. Had to go to front desk and have desk manager scrounge 2 floors of maid closets to find some.
terrible experience Room filthy and full of dirty laundry. Could not get correct key card made for second room. No dishes or utensils in kitchenette. Continental breakfast closed early and had no coffee. Manager promised to meet me in the morning and never showed up. B
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.