Extended Stay America - Fishkill - Westage Center

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful review. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are sorry for the maintenance issue your workers experienced and regret our housekeeping policy was not explained to you upon arrival. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope to host you again in the future so that we can provide you with a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for sharing your comments online. It is a delight to know you were impressed with your well-kept room and that the friendly service provided by our associates made for a pleasant stay. Thank you once more being a guest at Extended Stay America, and we look forward to serving you soon. Sincerely, Hotel Management 

Business response:

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. We would like to inform you that our in-room amenities and kitchenware are kept at the front desk and are always complimentary! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We're glad overall you had a pleasant time with us, but we're sorry for the maintenance issue you encountered in your room. Please be assured that we have asked the appropriate team to fix the problem you mentioned immediately. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with Amanda for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management