Extended Stay America - Fishkill - Westage Center

Business response:

Thank you for choosing Extended Stay America for your recent stay. We are happy that you and your family enjoyed your stay at our hotel. We also appreciate your kind comments about our excellent location. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Christopher, thank you for writing a review of your experience at our hotel. We are sorry to know you were unhappy with the condition of our property. Your feedback with regard to the age of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with well-maintained accommodations. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful review. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are sorry for the maintenance issue your workers experienced and regret our housekeeping policy was not explained to you upon arrival. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope to host you again in the future so that we can provide you with a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for sharing your comments online. It is a delight to know you were impressed with your well-kept room and that the friendly service provided by our associates made for a pleasant stay. Thank you once more being a guest at Extended Stay America, and we look forward to serving you soon. Sincerely, Hotel Management 

Business response:

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. We would like to inform you that our in-room amenities and kitchenware are kept at the front desk and are always complimentary! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management