Extended Stay America - Fishkill - Westage Center

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Artie, it is nice to read your positive review of your stay at Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Jose, thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Betty, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although from your rating, it seems you had an overall comfortable stay, we are sorry for the maintenance issue you had with the shower faucet. Your concerns will be shared with the appropriate team to fix the problem immediately. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Jim, we appreciate your loyalty towards Extended Stay America and for making us your home away from home. We take great pride in providing our guests’ with the best service and facilities we possibly can, and it was highly appreciated by us to know these were the factors that made your visits a memorable one. Thank you so much for your kind words, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your stay. We are glad to read you liked the comfort of our bed and the kitchenette in your room. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you choose us again the next time your travels bring you back to our area. Sincerely, Hotel Management 

Business response:

Thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our well-maintained property. We also appreciate your kind compliments about our Front Desk Team and will be sure to share your comments with them as they will be so pleased. Thank you again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest while you were here to attend a wedding. We are very sorry for the delay you and your guest experienced at check-in. What you both experienced was undoubtedly a result of miscommunication between our teams. Your feedback is discussed with the appropriate individuals as it helps us to improve our service levels. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose again in the future. Sincerely, Hotel Ma... read more