Extended Stay America - Fishkill - Westage Center

Business response:

Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management 

Business response:

We value you as our guest, andwe appreciate you taking the time to review our hotel. We arehappy you enjoyed your overall stay with us. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerator, which includes ice trays for your convenience. Therefore we do not have ice machines on ourproperty, and we apologize for your disappointment. Thank you again for being our guest and for your feedback. Sincerely, Hotel Management 

Business response:

Thank you for your review, and it's nice to know you loved our kitchenette facilities and enjoyed your overall stay with us. However,we aresorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your stay. We are glad you liked our well-maintained hotel and had an overall comfortable stay. Although you had a maintenance issue while here, we are happy our associates were able to resolve the problem to your satisfaction. However, we regret any inconvenience caused. Thank you again, and we hope to have the chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

John, thank you for being our guest. Although you liked our rooms, we are sorry for the maintenance issues you encountered. Your concerns will be shared with the appropriate team to fix it immediately. We are also sorry for the behavior of our employee and regret the inconveniences it caused. We will share your comments to them to ensure they be more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Ma... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to post your review. We are delighted to know how much you loved our convenient location, which has easy access to restaurants. However, based on your feedback, we are working with our food and beverage team to identify where we can make improvements. Thank you again for your constructive feedback, and it was our pleasure hosting you during your time in the area. We look forward to your next visit. Sincerely, Hotel Management.