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Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Extended Stay America Hotel Fishkill - Westage Center is located at 55 W Merritt Blvd, Fishkill, NY. This business specializes in Hotels & Motels and Other Lodging.
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I checked in counter tops and nightstand weren't wiped off. There were grease marks. But the biggest issue was the smell in the room It smelled like a dead rodent inside the room or the walls.
Business response:
Dear Virginia, Thank you for bringing these concerns to our attention. We apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards. We are taking immediate action to address the cleanliness of our rooms and investigate the odor issue thoroughly. Your feedback is invaluable, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Upon entering the room, we found sticky floors. The efficiency kitchen's garbage pail under the sink was filled with the garbage left from the previous occupant. The hotel entrance was a mess. The painted concrete is in deplorable shape. Badly in need of repainting. Staff can be found outside all day sunning themselves on beach chairs---which may account for the above. The girl at the front desk was nice, but there was no hot breakfast as we are used to in most places and as advertised on Expedia. Just thermos coffee and a p... read more
Business response:
Dear N, Thank you for providing feedback on your recent stay. We sincerely apologize for the cleanliness and maintenance issues you encountered during your visit. Your comments are taken seriously, and we will address them promptly to ensure a more pleasant experience for our guests. We appreciate your patience and understanding. Please rest assured that we are committed to improving our services and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Hotel Management
The floor was pretty dirty, though the sheets were clean. Though when you got into bed, the dirt was on your feet & now your clean sheets are not clean anymore.
Business response:
Dear Kerry, Thank you for bringing this matter to our attention, and we apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we regret falling short of your expectations in this regard. Your feedback is invaluable, and we are taking immediate steps to address the cleanliness of our floors to ensure a more enjoyable experience for all our guests. We appreciate your understanding and hope to welcome you back for a more satisfying st... read more
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 4.1 star rating with 911 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.