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Extended Stay America - Fort Lauderdale - Davie
- Hotels
- Davie, FL
About this business
Location details
7550 W. State Rd. 84, Davie, FL, 33317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Reserved the room ahead of time and paid a deposit with a credit card. When we arrived at the hotel they told us that they had overbooked and that we did not have a room.
The property was filthy cigarette buds empty beer cans empty soda bottles used condoms in the parking lot garbage in the picnic area on the BBQ area. In the room the bathtub had just been resealed and was very slippery no safety strips on the bottom of the tub I went to close the curtain and fell out of the tub backwards in my head on the toilet and then on the floor I wouldn't stay at one of your places again if you paid me
Business response:
Dear Guest, We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Since your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Your safety and satisfaction is number one and we hope to earn back your trust in our hotel. Sincerely, Hotel Management
Will not stay at an extended stay again. After the third day, I noticed we didn’t have any fresh towels or shampoo etc. when I called the front desk to ask for some or why my room hasnt been cleaned she answered as if I was supposed to know. That because I’m staying at an extended stay, they only do it once a week. She said if you need new towels you have to come to the main office and grab them. I’m not gonna mention how dirty the towels were. Filled with hair. And staines. We had to go buy some. Ac was horrible. I’m not ex... read more
Business response:
Thank you for sharing your experience with us. We apologize for the issues you faced with our service and in your room. Your comments have been shared with the entire team, and we will take every possible measure to make sure these issues do not happen again. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis. We are grateful for the feedback you provided and hope you will stay with us again soon. Sincerely, Hotel Management
clogged toilet When I arrived I noticed the toilet didn't flush. I had to head out for a business call and when to the front desk and asked him either change my room or have the toilet fixed, he state no problem Boss the toilet will have it fixed! When I got back around 1030, the toilet wasn't fixed and the room was extremely warm. The A/C unit wasn't producing cool air and was leaking into the carpet just underneath it. I won't ever go back.
Business response:
Gregory, thank you for being our guest. We are sorry for the maintenance issue you encountered and that we were unable to resolve it while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team members to improve our future guests’ experiences. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Internet not working, telephone in room not working and bathroom floor was not clean.
Business response:
Romone, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Cockroaches hotel Awful. Had to smash 5 cockroaches. We changed rooms but was skeeved out
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Davie
How is Extended Stay America - Fort Lauderdale - Davie rated?
Extended Stay America - Fort Lauderdale - Davie has a 3.3 star rating with 2,659 reviews.
When is Extended Stay America - Fort Lauderdale - Davie open?
Extended Stay America - Fort Lauderdale - Davie is open now. It will close at 11:00 p.m.