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Extended Stay America - Fort Lauderdale - Davie
- Hotels
- Davie, FL
About this business
Location details
7550 W. State Rd. 84, Davie, FL, 33317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Horrible experience. Very dirty place with fishy guests living on the first floor rooms. Place smells of alcohol and smoke. Not suitable stay for family.
Business response:
Please accept our sincere apologies for the inconvenience caused due to the other guest of our hotel. We are also sorry for the odor and cleanliness issue you experienced while here. We will address this matter with our housekeeping associates to ensure such things are not repeated in the future. We hope you will consider giving us another opportunity to serve you better n the future. Safe travels. Sincerely, Hotel Management
Never again Check in front desk was busy on a personal phone call took his time getting to me. Room there was trash in the garbage the towels were not clean lipstick or blood on 2 of them. Room smelled
Business response:
Steven, thank you for being our guest. We apologize for the issues you faced with our front desk staff. Your comments have been shared with them to ensure our focus remains on exceptional service. We are also sorry for the odor and cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel M... read more
Mold and loud Mold above shower head. The gardeners were running their equipment between 8:00 am and 9:30 am so we were not able to get any rest. Seemed to be right outside our door on the bottom floor.
Business response:
James, thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these issues while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Upon arrival, the room was dirty. The next day I found bugs, so I requested another room which was a little better. I will never stay here again.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you experienced at your initial room. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
First room they put me in was very smokey. I would never go back
Business response:
Valentina, please accept our sincere apologies for the poor experience you had in your initial room which made for an inferior impression of our property. Your feedback has been discussed with the appropriate team to ensure we inspect all our rooms thoroughly before allotting to our future guests. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Dirty hallways, trash on walkways. Unsafe feelings with the people staying there. Did not stay there, took keys back.
Business response:
Thank you for your review. We are sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, our top priority is the safety and security of our guests. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Davie
How is Extended Stay America - Fort Lauderdale - Davie rated?
Extended Stay America - Fort Lauderdale - Davie has a 3.3 star rating with 2,659 reviews.
When is Extended Stay America - Fort Lauderdale - Davie open?
Extended Stay America - Fort Lauderdale - Davie is open now. It will close at 11:00 p.m.