Extended Stay America - Fort Lauderdale - Davie

Business response:

Dear Dave, thank you for your review. We strive to provide our guests with clean and comfortable accommodations, but we sincerely apologize for disappointing you with the cleanliness of your room. Our housekeeping team has been made aware of this to ensure we are more diligent moving forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Man... read more

Business response:

We were disappointed to see that we did not live up to our typical standards and that your room fell short of expectations. We also appreciate your constructive comments that help us ensure we are not overlooking any areas of our property that need work. Thank you for choosing our hotel, and we do hope to see you again when you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review online. It was disappointing to know we were not able to accommodate you this time. We offer our sincere apologies for the inconvenience caused to you. Your feedback has been discussed with the front office team to be diligent going ahead. Please consider giving us a second chance as we seek to achieve good marks from you in the future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at our hotel. We apologize for the issues you encountered at our front desk. Your comments have been shared with our front desk staff to ensure our focus remains on exceptional service. Thank you once again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We apologize you did not feel safe while you were here. Please know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We are sorry for the cleanliness issues you experienced while here and will share your concern with the housekeeping associates to ensure a better experience going forward. Kindly note, our brand standards require us to keep the kitchenware and toiletries available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We also regret that our breakfast offerings were not appealing to you and have shared th... read more