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Extended Stay America - Fort Wayne - North
- Hotels
- Ft. Wayne, IN
About this business
Location details
5810 Challenger Pkwy., Ft. Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Nice friendly reception by the manager. You can tell she takes pride in her operation.
Business response:
Dear Edwin, Thank you for your kind words about our manager and the friendly reception you received. We're glad to hear that you felt welcomed and that our manager demonstrated pride in his work. We strive to provide exceptional service to our guests, and your feedback is greatly appreciated. We'll make sure to pass along your compliments to our manager. Thank you for choosing Extended Stay America, and we hope to welcome you back in the future.Sincerely,Hotel Management
Very dark outside at 9:45. Lights came on after my arrival. Problem with technology checking me in. Tina was pleasant and kept trying. Room smelled like smoke, even though it’s a non-smoking hotel. I’ve never stayed anywhere that required a $100 damage deposit for a one night stay before.
Business response:
Dear Sandra, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for the inconvenience during your check-in. Unfortunately, technical issues arise from time to time, and we appreciate your patience as our associate tried her best to accommodate you. We also tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Furthermore, we apologize for the disruption to you... read more
Business response:
Thank for providing us with your feedback. We strive to provide 10 out of 10 service!
There was so much noise that I had trouble sleeping. Aside from the AC's loud noise, there were other sounds that I couldn't identify. Despite being a pet-friendly establishment, the room smelled like a dog and the floor was sticky. I become unwell because of my allergy.
Business response:
Dear Irina, Thank you for dedicating the time to share your feedback. Please accept our sincere apologies for the noise issues during your stay and for not meeting our promise of providing clean and fresh accommodations. We are devoted to giving each guest a great travel experience; therefore, we are disappointed that we did not meet our expectations. We have promptly informed our team about your experience, and they will take appropriate action. We hope to host you again and provide you with an impeccable stay.Sincerely,Hot... read more
Having stayed at several extended stays in various places, previously, and checking out the picture of the exterior of the hotel, I thought I was making the right decision. However, the inside of the hotel is very outdated, needs a ton of work. Even though it’s an extended stay, and you have a decent kitchen, you have to make special arrangements to get utensils and plates, etc. from the front desk. One positive is that our room was clean. I definitely will not be staying here again.
Business response:
Dear Shayne, Thank you for being our guest. We are pleased you had a pleasant time here and were happy with your clean room. However, we agree that our accommodations, while well-maintained, require updating. We are in the process of finalizing the details of our upcoming remodel. In the meantime, we will continue to do an excellent job of keeping our rooms clean and fresh for our guests. We appreciate your observations and concerns, and we have taken note of both. Please consider giving us a second chance to provide the hos... read more
Frequently asked questions about Extended Stay America - Fort Wayne - North
How is Extended Stay America - Fort Wayne - North rated?
Extended Stay America - Fort Wayne - North has a 3.8 star rating with 1,169 reviews.
When is Extended Stay America - Fort Wayne - North open?
Extended Stay America - Fort Wayne - North is open now. It will close tomorrow at 12:00 a.m.