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Extended Stay America - Fort Wayne - North
- Hotels
- Ft. Wayne, IN
About this business
Location details
5810 Challenger Pkwy., Ft. Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was great. Check in was awesome. Rooms (we had two) were in need of cleaning. If you’re looking for a bed for the night it’s fine. If you’re looking for anything more than that you should look somewhere else.
Business response:
Dear Jon, Thank you for taking the time to share your feedback with us. We're pleased that you had a positive check-in experience and that our staff provided excellent service during your stay. However, we apologize for any disappointment regarding the cleanliness of your rooms. Providing a comfortable and clean environment is essential to us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will address these concerns with our housekeeping team to ensure a bette... read more
Wasn’t bad at all. Especially coming from the hotel we had just left. Was kind of noisy but it was a weekend and it didn’t disturb us. Halls needed a good sweeping but our room was clean.
Was fine for a one night stay
Business response:
Dear Karen, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest's experience. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
Decent Stay for the price The hotel is in a great location and close to some things. The hotel has a smell but that could be due to the fact that animals are allowed inside. I enjoyed my stay the furniture is a little old but the bed was nice. The stove and fridge were old but again I was comfortable. Now the breakfast needs to be done way better.
Business response:
Dear Patrick, We appreciate your positive feedback about Extended Stay America's great location and comfortable accommodations. Your insights about the hotel's smell and older furnishings are noted, and we'll undoubtedly explore ways to enhance our guests' experience. We value your input and hope to welcome you back for an even more enjoyable stay in the future. Thank you for choosing Extended Stay America.Sincerely,Hotel Management
My 1 night at Extended Stay America Our stay was fine. It was just a place to sleep for the night. The front desk lady Tina was very nice. The hotel needs major upgrades. It's very dated. Parking was onsite. It was very icy and no salt had been put down. The breakfast is basically just snacks instant oatmeal packs and coffee. If I had to stay here again I would but it definitely wouldn't be my top 10 of choices.
Business response:
Dear Tiara, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience. Sincerely,Hotel Management
Awful customer service.
Business response:
Dear Nicole, Thank you for being our guest and for taking the time to share your valuable review. It is very disappointing to read that some of our associates were not as responsive or courteous as they should have been while accommodating you. This is certainly not the level of service we strive for. Please accept our apologies for any frustration caused. We are consistently working to improve our guest experience, and your insights are crucial to our continued efforts. We hope to welcome you back in the near future so we c... read more
Frequently asked questions about Extended Stay America - Fort Wayne - North
How is Extended Stay America - Fort Wayne - North rated?
Extended Stay America - Fort Wayne - North has a 3.8 star rating with 1,169 reviews.
When is Extended Stay America - Fort Wayne - North open?
Extended Stay America - Fort Wayne - North is open now. It will close tomorrow at 12:00 a.m.