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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was extremely friendly and helpful! The beds were comfortable and the air conditioning kept us nice and cool at night. However, the rooms were not the cleanest in certain places. We found a used ear plug in one room and in the other room we booked there were quite a few hairs in the tub and sink. We didn't complain to the front desk because we were only there for too nights and it wasn't anything we couldn't get passed. Overall though it was a great weekend!
Better than expected
Staff was amazing
An adventure An adventure! Parking was terrible -the lot was full with no handicapped parking. Had to wait for complaining customer before we could check in. Sent to room 325 that wasn't cleaned at all! Back at desk we were told nothing else available, then she remembered room 307 and sent us there. However, the key she gave us didn't work. The new key worked on the 3rd try. Room 307 hadn't been used in a while, and knob was missing from stove, refrigerator was beat up, one window was partially out of the frame, shower curta... read more
Business response:
Dear Linda, We sincerely apologize for the series of inconveniences you encountered, from the parking challenges and initial room assignment to the maintenance and amenity issues in your second room. This is far from the standard we aim to provide, and we regret the discomfort and frustration it caused during your stay. While we’re glad to hear our team provided support and resolved some of the issues by the next day, your feedback has been shared with our operations and housekeeping teams for immediate improvement. We look ... read more
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.
I liked the accessibility of the motel. Higgway,shops and even hospital was close. I liked the room size and the kitchenette. I dud not like that the room needed repair (baseboard coming loose or missung). There were no assessories for the kitchen. And the bed was not frim enough for me. My back hurt everyday.
Business response:
Dear Tara, Thank you for sharing your feedback. We are glad to hear that you appreciated the convenience of our location, room size, and the added benefit of a kitchenette, which contributed to a comfortable stay. However, we are sorry to learn that we did not fully meet your expectations. We also regret that your bed did not provide the support you needed for a restful sleep. Your comments will be shared with our teams so future guests do not encounter the same issue. We are grateful for your patience and hope to have anoth... read more
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Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.
It's good to 3 days travel.
Business response:
Dear Edgardo, Thank you for your feedback. We’re pleased to hear that our hotel suited your needs for a short stay. We aim to provide a convenient, comfortable experience for every guest. Your input helps us grow and serve you better in the future. We appreciate your stay and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,921 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.