Extended Stay America - Fort Wayne - South

Business response:

Dear Courtney, We apologize that the cleanliness of the bathroom shower did not meet your expectations. Maintaining a clean and comfortable environment is a top priority for us, and we have shared your comments with our housekeeping team to ensure improvements are made. We appreciate you bringing this to our attention as it helps us enhance our service. We hope to welcome you back soon for a stay that reflects our commitment to cleanliness and guest satisfaction. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and for your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We’re glad we could make your stay comfortable and that the late checkout helped you relax even more. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We strive to deliver an outstanding experience for every guest, and we regret that your visit fell short of expectations. We understand how important a quiet atmosphere is and apologize for any disturbance you encountered. Your note about the maintenance issue has been shared with the team to ensure it’s addressed promptly. We’re glad the room provided a clean and comfortable space to rest, and we appreciate your input as it he... read more

Business response:

Dear Guest, Thank you for your kind feedback! We are thrilled to hear that you found our property clean and nice. Our team works hard to maintain a welcoming and comfortable environment for all of our guests, and it's wonderful to know that we met your expectations. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back during your next stay with us. Sincerely, Hotel Management