Extended Stay America - Fort Wayne - South

Business response:

Dear Peggy, Thank you for your feedback. We sincerely apologize for the oversight regarding the bedding, as this is not up to our usual standards. Cleanliness is a top priority for us, and we will address this with our housekeeping team to ensure that all bedding is properly refreshed for every guest. We deeply regret any inconvenience this may have caused and appreciate you bringing it to our attention. We hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Hotel Management 

Business response:

Dear Shiare, Thank you for your feedback. While we appreciate you taking the time to share your thoughts, we are sorry to hear that your experience did not fully meet your expectations. If there are any specific areas where we can improve or additional services you would like to see, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to welcoming you back in Extended Stay America to provide an even better experience next time!Sincerely,Hotel Management 

Business response:

Dear Anthony, Thank you for your feedback. We're glad you chose to stay with us, but we're sorry to hear about the issues with the refrigerator and the tub cleanliness. Your concerns are important to us, and we will address these matters with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding and hope to provide a better experience during your next visit. We look forward to welcoming you back!Sincerely,Hotel Management