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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The new extended stay fort wayne Excellent front desk customer service
Business response:
Thank you for taking the time to contact us. I am pleased to see you were given excellent customer service and you enjoyed your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
The room had a full kitchen so we ordered food from a local restaurant and picked it up. Once we were trying to eat dinner, we realized the kitchen was completely empty- no steak knives, cups, paper towels or anything at all in it.
Business response:
Thank you for taking the time to write a review, I am glad you had a decent stay, but I am disappointed our cookware policy was not explained to you. We have dishes for guests at the front desk. I will work with our staff to make sure this is being communicated properly during check in. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Weekend stay Very nice room, was not impressed by the free breakfast
Business response:
Thank you taking some to share your review with us. I'm disappointed our grab-and-go breakfast was not to your liking, but I'm glad you had a great stay with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
The first room that was given to me smelled really bad like pts and smoke had pizza on the bottom of the night stand and a cheeseburger in the refrigerator th second room bathroom so and tub had hair in them the tub had a ring around it unfortunately the location was the only positive thing that was good. After my room was already paid for and not refundable I was told to pay 100.00 deposit
Business response:
Dear Trina, Thank you for sharing your experience. We sincerely apologize for the condition of your rooms and the frustration you experienced with the deposit, as this falls far short of the level of cleanliness and service we strive to provide. We understand how upsetting it must have been to encounter these issues after a long day and regret the inconvenience caused. Your feedback is valuable in helping our team improve housekeeping standards and clarify policies to enhance the overall guest experience. We hope you might c... read more
Review is there isn't one.
Business response:
Dear Evan, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations and regret any inconvenience you may have experienced. Your comments are valuable to us, as they help identify areas where we can enhance the guest experience. We truly appreciate your input and hope you will consider giving us another opportunity in the future to provide a more comfortable, enjoyable, and seamless stay. Sincerely, Hotel Management
Really bad reservation
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,880 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.