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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not for me There was no coffee pot and one was not available. Room was bare bones. Not a place I would stay again.
More reasonably priced does NOT mean better. This room was filthy. We turned around and left. Hair all over the bathroom. Hand prints on the kitchenette counter. Dirt on the floor. Bad moldy smell. No manager on the property!!! Plus a $100 deposit!!!
Frugality at its finest A few hours before check-in, I was told they were overbooked and didn’t have a room for me. I was later told, they just needed to clean a room. Once I got into a room, the kitchen faucet had a very steady and loud drip… all night long. The bathroom door was heavy (for a handicap room) and did not stay open on it own - I had to drag a heavy chair in front of it, just to keep it open. The bed and pillows were comfortable, however, the fitted sheet kept coming off the mattress. Coffee would have been nic... read more
Business response:
Dear Grace, We sincerely apologize for the initial confusion at check-in and the maintenance issues you experienced during your stay, including the dripping faucet, bathroom door, and bed sheet concerns. We also regret the inconvenience of not having coffee available before your departure. These matters have been shared with our housekeeping and maintenance teams for immediate attention. On a positive note, we're pleased to hear our staff made a good impression and that you found the bed and pillows comfortable. We appreciat... read more
We did not stay at the Extended Stay because the room was filthy! Stained sheets, hair on the bathroom sink and bathtub, dirty fridge and microwave. We canceled our reservation and went somewhere else since there were no other rooms avaliable.
Business response:
Dear Leslie, We sincerely apologize for the unacceptable condition of the room you encountered. Cleanliness is a top priority, and we deeply regret falling short in this instance. Your experience does not reflect our usual standards, and we are taking immediate steps to address the issues with our housekeeping team to ensure this does not happen again. We understand how disappointing this must have been, especially with no alternative rooms available. Your feedback is invaluable in helping us improve. We hope you’ll consider... read more
Located in a business park along with a few other hotels, this one is at the end of the road and closest to the highway. Building is old and in need of maintenance and repair. The cleaning team isn't very good--we had to replace all of the pillow cases because they hadn't been changed from the previous guest. There was a disgusting wad of spit in the corner of the room, too. Check in staff were pleasant but inept--had to run our credid card three times, charged us a room fee that had to be refunded because the stay was paid ... read more
Business response:
Dear Garrett, Thank you for bringing this to our attention. Please accept our sincerest apologies for the noise disturbances and the cleanliness issues you encountered during your stay. We understand the importance of providing our guests with a peaceful and immaculate environment, and we regret falling short in this regard. We also regret the inconvenience you faced during check-in and that the condition of the property didn’t meet your expectations. We can assure you that what you experienced is not acceptable by our stand... read more
Not Clean At All! Allow me to begin with the two positives: 1. The staff allowed us a 2 hour early check-in. And Reggie at the front was amazing, kind and super helpful! 2. The sheets had been laundered...that's it! The AC was on, but the room was wet with humidity and had the smell of a dirty wet locker room. The floor had not been swept or mopped in a while. And the surfaces were not clean either. We chose to leave our clothes in the car because there was no clean place to place/hang them. The bathtub had plenty of hair fr... read more
Business response:
Dear Michael, Thank you for taking the time to share your detailed feedback. We’re genuinely sorry to hear about the cleanliness issues you encountered during your visit, and we understand how this impacted your comfort. What you described does not align with the standards we strive to maintain, and we will address this matter with our housekeeping team to ensure such oversights do not recur. On a brighter note, we’re glad to know you appreciated the early check-in and the warm service provided by Reggie. Your satisfaction i... read more
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.
NEVER STAY HERE
Business response:
Dear Andrea, We’re sorry to hear that your stay did not meet expectations. Our team is committed to providing a comfortable and welcoming environment, and we regret any inconvenience you may have experienced. We would appreciate the opportunity to learn more and make things right. Your satisfaction is important to us, and we hope to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,880 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.