This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk manager was first class!
Business response:
We appreciate you taking the time to write a review and for choosing to stay with us. I am pleased with the comment about our manager showing excellent customer service. We aim to provide guests with a memorable experience so I am glad we were able to do that for you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
The new extended stay fort wayne Excellent front desk customer service
Business response:
Thank you for taking the time to contact us. I am pleased to see you were given excellent customer service and you enjoyed your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
The room had a full kitchen so we ordered food from a local restaurant and picked it up. Once we were trying to eat dinner, we realized the kitchen was completely empty- no steak knives, cups, paper towels or anything at all in it.
Business response:
Thank you for taking the time to write a review, I am glad you had a decent stay, but I am disappointed our cookware policy was not explained to you. We have dishes for guests at the front desk. I will work with our staff to make sure this is being communicated properly during check in. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Weekend stay Very nice room, was not impressed by the free breakfast
Business response:
Thank you taking some to share your review with us. I'm disappointed our grab-and-go breakfast was not to your liking, but I'm glad you had a great stay with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Not nice at all! This is a place for out of town workers. Not clean at all. Run down. No ice anywhere in the building.
Business response:
Dear Guest, Thank you for taking the time to share your candid feedback. We are truly sorry that your stay did not reflect the welcoming and well-maintained environment we strive to provide for every guest. Cleanliness and the overall condition of our property are priorities for us, as they greatly influence comfort and peace of mind. We also understand how the absence of readily available ice may have been inconvenient. While each suite is designed with a refrigerator for guests’ use, we recognize that expectations can vary... read more
I arrived at 2:55 for a 3:00 check-in on 2/13/2026 to set up the room with Valentine flowers and ballons for my fiancé's arrival at 4:00, but unfortunately, the room as not ready. (?) The lady at the counter (who was pleasant enough) said the room would need a few more minutes. I waited till 3:20 and went back in, once again, the room was not ready????!!!! It was 3:50 before I got into the room that has a 3:00 "check in" time! The floor was still very wet from mopping and sticky once it dried. The shower curtain was filthy w... read more
Business response:
Dear Guest, Thank you for reviewing your experience. We apologize that your stay was anything other than perfect. We regret that your check-in was delayed, especially given the special plans you had arranged for the occasion. We understand how disappointing it must have been to wait beyond the scheduled time. While occasional delays can occur due to housekeeping timelines, we regret that this impacted your preparations. We are also sorry that certain cleanliness and maintenance details did not meet expectations. Your comment... read more
Window in room didnt close had no shower curtain and shower sprayed all over it was old shower head
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely regret the condition of your room and the inconvenience it caused during your stay. Your feedback is important, and we understand how frustrating issues like the window and bathing setup can be. While there are times when maintenance challenges arise, we remain committed to improving our accommodations and addressing concerns promptly. We genuinely hope you’ll consider giving us another opportunity to provide a smoother, more comfortable visit in the fut... read more
Extended stay said I could extend my stay before 11am…. Arrived back at 12:45 and they had reserved my room for “another” customer…very very inconsistent communications - POOR CUSTOMER SERVICE - besides my wife and I were greeted with a poignant pungent smell upon getting into the room. The room was not cleaned either and was very unsanitary
Business response:
Dear Guest, Thank you for sharing your experience with us. We are truly sorry to hear about the inconvenience you faced and understand how frustrating the situation must have been. Please accept our sincere apologies for the communication issue and the condition of your room. Your feedback has been shared with our team to ensure immediate follow-up and improved coordination. We value your input and hope you’ll give us another opportunity to provide you with a cleaner, more seamless stay in the future. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,921 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.