Extended Stay America - Fort Wayne - South

Business response:

Dear Frederick, Thank you for sharing your feedback with us. We understand your concern about the presence of cats around the property and apologize if it made you uncomfortable. While we do our best to manage the surroundings, occasional strays may appear, and we are working with local services to address this issue responsibly. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to improve your experience on a future visit. We look forward to welcoming you back! Sincerely, Hotel M... read more

Business response:

Dear Ted, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the TV not working and the unusual smell in the stairwell. Your comments have been shared with our maintenance and housekeeping teams to address these issues promptly. We are glad to hear that our employee provided you with friendly service during your stay. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry if your stay did not meet your expectations and would appreciate the opportunity to learn more about your concerns. Your satisfaction is important to us, and we are committed to addressing any issues to improve our services. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management 

Business response:

Dear Curtis, We sincerely apologize for the miscommunication and any distress caused during such a difficult time for you and your family. We understand the importance of clear and compassionate service, especially in emergencies. Please know that we are reviewing the situation with our team to ensure this does not happen again. We appreciate your feedback as it helps us improve. We regret that your experience did not meet expectations and hope you might consider giving us another chance in the future. Sincerely, Hotel Manag... read more

Business response:

Dear Guest, We sincerely apologize for the overgrown grass and any inconvenience it caused during your stay. Maintaining a clean and well-kept property is important to us, and we regret that this area did not meet our usual standards. Please be assured that we are addressing this issue promptly to improve the overall appearance of our grounds. We appreciate your comments as they help us grow and serve you better. We hope to have the opportunity to welcome you back for a much improved stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the condition of the curtains, towels, and cleanliness of the room. This is certainly not the experience we aim to provide. We take your concerns seriously and will address these matters with our housekeeping team to ensure that our standards are consistently met. Your satisfaction is our priority, and we are committed to improving our services. We truly appreciate you bringing this to our attention and hope to provide a much better... read more

Business response:

Dear Guest, We deeply regret that your experience with our General Manager, Jill, did not meet your expectations. Please accept our sincerest apologies for the negative impression you had. We take all guest concerns seriously and will address this internally to ensure better service in the future. We are committed to providing a welcoming environment and hope to have the opportunity to serve you again, offering a much-improved experience. Sincerely, Hotel Management