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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The beds in the room need better care as far as straightening out the sheets and the floor was dirty.
Business response:
Dear Guest, We apologize for the issues you encountered with the cleanliness of your room. Ensuring a comfortable and clean environment for our guests is a priority, and we regret that we fell short during your stay. Your comments regarding the bed and the floor will be addressed with our housekeeping team to ensure these concerns are promptly corrected. We truly appreciate you bringing this to our attention, and we hope to have the chance to provide you with a much better experience during your next visit.Sincerely,Hotel Ma... read more
My room smelled like fish! The next day I woke up at 4 am and my skin started to breakout. I wouldn’t even let my dog sleep in that room! I left immediately
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. Cleanliness and guest comfort are our top priorities, and it is concerning to hear that your room did not meet the high standards we strive for. Please be assured that we will investigate the issues you raised, including the room smell and cleanliness concerns. We take your feedback seriously and will work on making necessary improvements. We hope you’ll consider staying with us again in the future for a better experience. Sincerely, Hotel Manage... read more
The room left something to be desired. The linens were stained. The bathtub was dirty. The baseboard was coming off the wall. Overall poor
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the experience we strive to provide, and we understand your disappointment. We have shared your comments with our housekeeping and maintenance teams to address the concerns you've raised. Your input is valuable to us, and we are committed to making the necessary improvements. We hope to have the opportunity to provide you with a much better experience on your next visit. Sincerely,Hotel Management
This is a cheap motel with an Extended Stay costume on. There no decent amenities. There is a kitchenette with no dishes, nothing to use if you actually needed an extended stay. Very dusty, beds are horrendous and uncomfortable, “free breakfast” is muffins and granolas bar and weak coffee. This place is the worst. It’s owned independently and not a true Extended stay. Awful!
Business response:
Dear Guest, We’re sorry to hear that your experience did not meet expectations. As an extended stay property, certain kitchen items are available upon request at the front desk to ensure cleanliness and safety. We regret the issues with dust, bedding comfort, and limited breakfast offerings. Your comments have been shared with our team for immediate review and improvement. We truly value your input and hope for the opportunity to better serve you in the future.Sincerely,Hotel Management
Came home after late night of band competition only to find ALL bedding had been stripped and NOT replaced. Slept on a bare mattress and bare pillow because I was exhausted and didn’t want to wait for a staff person to fix it. Ridiculous!!
Business response:
Dear Guest, We are sorry for your unacceptable experience during your recent stay with us. Finding your room without bedding after a late night of competition must have been incredibly frustrating, and we apologize for the inconvenience. We understand that sleeping on a bare mattress and pillow was uncomfortable, and we will investigate what happened and take steps to prevent it from happening again. We assure you that we're committed to providing our guests with a clean, comfortable, and welcoming environment. We value your... read more
Walked in our room 132. And smelled super strong of bleach. Then you got the smell of dog. We had been traveling all day long and just stayed in the room. That's on me. But wouldn't recommend
Business response:
Dear Charles, We apologize for any strong odors you encountered in your room. Our housekeeping team uses disinfectants to ensure cleanliness, but we understand that the scent may have been overwhelming. Additionally, while we are a pet-friendly hotel, we strive to maintain fresh and comfortable accommodations for all guests. We appreciate your input and will address these concerns with our team. We value your stay and hope to welcome you back for a better experience!Sincerely,Hotel Management
The staff was amazing but my room needed to be updated/cleaned. The room's rubber base board fell off the wall as soon as we got into it. The cabinets were completely filthy. For a last resort I would recommend this hotel, but look for somewhere else before you book.
Business response:
Dear Crystal, We sincerely apologize for the condition of your room and the issues you encountered. Please rest assured that we are addressing the cleanliness and maintenance concerns with our team to ensure future guests have a more comfortable stay. Your experience is important to us, and we are working hard to make improvements. On a positive note, we're glad to hear that you found our staff to be amazing. We appreciate your comments and hope you’ll give us another chance to provide a better experience in the future.Since... read more
All the outer doors need to work.
Business response:
Dear Gary, We sincerely apologize for the inconvenience caused by the outer doors not working properly during your stay. Ensuring the safety and comfort of our guests is a top priority, and we will address this issue with our maintenance team immediately. Your comments are valuable to us, and we truly appreciate you bringing this to our attention. We hope to provide you with a better experience during your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,880 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.