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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First I was told by Reggie we could cancel and was not in the system due to a family emergency and we was still charged. So definitely will not be ising your brand of hotels again. My family member passed away and had to deal with that and now I am out 80 dollars when I was told on phone at 7:11pm that we was not even in system by Reggie.
Business response:
Dear Curtis, We sincerely apologize for the miscommunication and any distress caused during such a difficult time for you and your family. We understand the importance of clear and compassionate service, especially in emergencies. Please know that we are reviewing the situation with our team to ensure this does not happen again. We appreciate your feedback as it helps us improve. We regret that your experience did not meet expectations and hope you might consider giving us another chance in the future. Sincerely, Hotel Manag... read more
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Horrible .. grass overgrown..
Business response:
Dear Guest, We sincerely apologize for the overgrown grass and any inconvenience it caused during your stay. Maintaining a clean and well-kept property is important to us, and we regret that this area did not meet our usual standards. Please be assured that we are addressing this issue promptly to improve the overall appearance of our grounds. We appreciate your comments as they help us grow and serve you better. We hope to have the opportunity to welcome you back for a much improved stay. Sincerely, Hotel Management
Holes in curtains room wasn’t cleaned towels dirty and smells bad
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the condition of the curtains, towels, and cleanliness of the room. This is certainly not the experience we aim to provide. We take your concerns seriously and will address these matters with our housekeeping team to ensure that our standards are consistently met. Your satisfaction is our priority, and we are committed to improving our services. We truly appreciate you bringing this to our attention and hope to provide a much better... read more
Jill the GM at this location during this time was very rude, clearly doesn’t belong in costumer service, and she needs to reevaluate her position.
Business response:
Dear Guest, We deeply regret that your experience with our General Manager, Jill, did not meet your expectations. Please accept our sincerest apologies for the negative impression you had. We take all guest concerns seriously and will address this internally to ensure better service in the future. We are committed to providing a welcoming environment and hope to have the opportunity to serve you again, offering a much-improved experience. Sincerely, Hotel Management
The beds in the room need better care as far as straightening out the sheets and the floor was dirty.
Business response:
Dear Guest, We apologize for the issues you encountered with the cleanliness of your room. Ensuring a comfortable and clean environment for our guests is a priority, and we regret that we fell short during your stay. Your comments regarding the bed and the floor will be addressed with our housekeeping team to ensure these concerns are promptly corrected. We truly appreciate you bringing this to our attention, and we hope to have the chance to provide you with a much better experience during your next visit.Sincerely,Hotel Ma... read more
My room smelled like fish! The next day I woke up at 4 am and my skin started to breakout. I wouldn’t even let my dog sleep in that room! I left immediately
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. Cleanliness and guest comfort are our top priorities, and it is concerning to hear that your room did not meet the high standards we strive for. Please be assured that we will investigate the issues you raised, including the room smell and cleanliness concerns. We take your feedback seriously and will work on making necessary improvements. We hope you’ll consider staying with us again in the future for a better experience. Sincerely, Hotel Manage... read more
The room left something to be desired. The linens were stained. The bathtub was dirty. The baseboard was coming off the wall. Overall poor
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the experience we strive to provide, and we understand your disappointment. We have shared your comments with our housekeeping and maintenance teams to address the concerns you've raised. Your input is valuable to us, and we are committed to making the necessary improvements. We hope to have the opportunity to provide you with a much better experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,921 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.