This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom dirty toilet wasn’t clean
Business response:
Dear Kuntina, We sincerely apologize for the cleanliness issue you encountered in the bathroom. This is not the standard we strive for, and we will address this with our housekeeping team to ensure such oversights do not happen again. Guest satisfaction is very important to us, and we appreciate you bringing this to our attention. We hope you will give us another opportunity to provide you with a much-improved experience. Sincerely,Hotel Management
Original room looked like it was already in use, sheets not made, towels on the floor, used soap. Basically the room was never cleaned and ready. My $100 deposit was never returned either
Business response:
Dear Bryan, We sincerely apologize for the condition of your room and the inconvenience this caused. A clean and prepared room is our priority, and we regret that we fell short in this instance. We appreciate your patience and will address these concerns with our team to ensure better service moving forward. We look forward to welcoming you back.Sincerely,Hotel Management
Disgusting The room was filthy and unsanitary.
Business response:
Dear Steve, We sincerely apologize if your room did not meet cleanliness standards. Providing a clean and comfortable stay is our top priority, and we regret that we fell short in this instance. Please know that we take your concerns seriously and will address them with our housekeeping team to ensure improvements. We appreciate your comments and hope you’ll give us another chance to provide a better experience in the future. Sincerely,Hotel Management
Room was not clean. The beds are not comfortable at all. The breakfast is a joke its just bags of oatmeal with hot water beside it.
Business response:
Dear Michael, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Further, we regret that our breakfast offerings did not meet your expectations. In response to your review, we will discuss these notes with our concerned team to improve. Considering this a rare incident, please return and allow us to prov... read more
Not well kept rooms, but have kitchen No housekeeping for 30 days. Fresh smelling but dirty looking white (grey) towels. Runny tab. Clogged sink. Stained bed sheets and couches and chairs. $50 more pricy than the other ESAmer hotel near city center.
Business response:
Dear Sumud, We regret that your stay did not meet expectations. Housekeeping services for extended stays are scheduled, but additional services can be requested. We apologize for any concerns regarding linens, plumbing, and pricing differences. Your comments will be shared with our team to address these issues. Guest comfort is our priority, and we appreciate your input as we work to improve. We hope you’ll give us another chance in the future. Sincerely,Hotel Management
Our room was dirty. Mold in the shower. Tub and walls dirty. Floor boards peeling away from the walls. Smoke detector hanging by a wire from the ceiling. Once we called and asked where the dishes were and we received them, we had no coffee filters, soap, scrubber, etc. Had to purchase it all. The dishes barely made it possible to prepare a meal. The elevator wreaked of maijuana every night around 10pm. When I called down for TP and trash bags I was greeted with, “sure, come on down and get it.” The kitchen was dirty. The cof... read more
Business response:
Dear Jennifer, The situation you described regarding the cleanliness of your room is very concerning as we never mean to disappoint our guests in any way and are sorry you were not able to have a relaxing stay. Please know that we are wholly committed to regaining your trust and confidence; therefore, we will take appropriate measures to prevent this from happening again. We are grateful for your patience and hope you will return for a better experience.Sincerely,Hotel Management
Wouldn't even accommodate for a late check out nor had anything for breakfast besides muffins and hardly enough for what they had staying that's for certain
Business response:
Dear Jillian, We regret that your recent visit did not meet expectations and apologize for the inconvenience you encountered regarding checkout flexibility and breakfast offerings. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
this place is a mess,, no towels,dirty rooms.stay away from this place.
Business response:
Dear LAVON, We sincerely apologize for the issues you experienced with cleanliness and the availability of towels. This is not the standard we strive to uphold, and we regret that we did not meet your expectations. Your concerns have been shared with our housekeeping team to ensure immediate improvements. Guest satisfaction is our top priority, and we appreciate your input as we work to enhance our services. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,880 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.