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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Located in a business park along with a few other hotels, this one is at the end of the road and closest to the highway. Building is old and in need of maintenance and repair. The cleaning team isn't very good--we had to replace all of the pillow cases because they hadn't been changed from the previous guest. There was a disgusting wad of spit in the corner of the room, too. Check in staff were pleasant but inept--had to run our credid card three times, charged us a room fee that had to be refunded because the stay was paid ... read more
Business response:
Dear Garrett, Thank you for bringing this to our attention. Please accept our sincerest apologies for the noise disturbances and the cleanliness issues you encountered during your stay. We understand the importance of providing our guests with a peaceful and immaculate environment, and we regret falling short in this regard. We also regret the inconvenience you faced during check-in and that the condition of the property didn’t meet your expectations. We can assure you that what you experienced is not acceptable by our stand... read more
Not Clean At All! Allow me to begin with the two positives: 1. The staff allowed us a 2 hour early check-in. And Reggie at the front was amazing, kind and super helpful! 2. The sheets had been laundered...that's it! The AC was on, but the room was wet with humidity and had the smell of a dirty wet locker room. The floor had not been swept or mopped in a while. And the surfaces were not clean either. We chose to leave our clothes in the car because there was no clean place to place/hang them. The bathtub had plenty of hair fr... read more
Business response:
Dear Michael, Thank you for taking the time to share your detailed feedback. We’re genuinely sorry to hear about the cleanliness issues you encountered during your visit, and we understand how this impacted your comfort. What you described does not align with the standards we strive to maintain, and we will address this matter with our housekeeping team to ensure such oversights do not recur. On a brighter note, we’re glad to know you appreciated the early check-in and the warm service provided by Reggie. Your satisfaction i... read more
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.
NEVER STAY HERE
Business response:
Dear Andrea, We’re sorry to hear that your stay did not meet expectations. Our team is committed to providing a comfortable and welcoming environment, and we regret any inconvenience you may have experienced. We would appreciate the opportunity to learn more and make things right. Your satisfaction is important to us, and we hope to welcome you back. Sincerely, Hotel Management
For me... it was alot of cats, than im comfortable with. Couldnt tell who were the strays... just alot of cats.
Business response:
Dear Frederick, Thank you for sharing your feedback with us. We understand your concern about the presence of cats around the property and apologize if it made you uncomfortable. While we do our best to manage the surroundings, occasional strays may appear, and we are working with local services to address this issue responsibly. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to improve your experience on a future visit. We look forward to welcoming you back! Sincerely, Hotel M... read more
The tv didn’t work. The stairwell had a strange smell. The employee was nice
Business response:
Dear Ted, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the TV not working and the unusual smell in the stairwell. Your comments have been shared with our maintenance and housekeeping teams to address these issues promptly. We are glad to hear that our employee provided you with friendly service during your stay. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience. Sincerely, Hotel Management
Nasty and false advertising
Business response:
Dear Guest, We’re sorry if your stay did not meet your expectations and would appreciate the opportunity to learn more about your concerns. Your satisfaction is important to us, and we are committed to addressing any issues to improve our services. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
First I was told by Reggie we could cancel and was not in the system due to a family emergency and we was still charged. So definitely will not be ising your brand of hotels again. My family member passed away and had to deal with that and now I am out 80 dollars when I was told on phone at 7:11pm that we was not even in system by Reggie.
Business response:
Dear Curtis, We sincerely apologize for the miscommunication and any distress caused during such a difficult time for you and your family. We understand the importance of clear and compassionate service, especially in emergencies. Please know that we are reviewing the situation with our team to ensure this does not happen again. We appreciate your feedback as it helps us improve. We regret that your experience did not meet expectations and hope you might consider giving us another chance in the future. Sincerely, Hotel Manag... read more
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Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,941 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.