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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Less than pleasant. The beds were extremely uncomfortable, the A.C. didn't work, and the bathroom wasn't cleaned.
Business response:
Jonathan, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest. We hope you will give us another opportunity to impress you on your future visit. Sincerely, General Manager
Disappointed I booked this hotel for my parents for Sunday evening, as my father had a surgery early the next morning and they live an hour and a half away. When they got to the hotel, the elevators were broken. My father is having surgery on his knee and my mother has bad arthritis, so stairs are very difficult for them. After telling the staff this, they were told that the lower floors were booked and still put on the third floor. Did they feel bad about this? No. It's unfortunate that the elevators were broken, but you wo... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincerest apologies that your parents were inconvenienced and received a lack of customer service from our staff. We will work closely with our staff to make sure guests are better taken care of. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nasty hotel Extended stay America ineeds fort Wayne was the worst hotel experience I have ever had. First they overbooked the one I was supposed to stay . Thenot they send me all the way across town to what is the nastiest hotel I have ever walked into not to mention a broken elevator for the week with me staying on the third floor. No ice to be found in the building and not so much as even a plastic spoon to be found. I recommend staying away from this place as they seemed to be having sewage problems from the smell of the ... read more
Worst hotel ever This was the worst hotel that I have ever booked. Can't say that I stayed at because we left and checked into another hotel. The staff was very rude and wouldn't refund our money. We had to go buy Lysol and febreeze just to see if that would help. Sprayed everything down with Lysol and thought it would be ok until we saw stains on the bedding. Will never go back or recommend an Extended Stay.
Business response:
Thank you for taking the time to write a review of your stay. I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that our cleanliness standards fell far short of your expectations and ours. I sincerely apologize for this and your experience. Your comments were reviewed by the staff and to ensure that a situation like yours doesn't happen again, my team has been coached on the Standard Operating Procedures of housekeeping as well as thorough room inspections prior to chec... read more
Bad Experience We arrived at the hotel at approximately 6pm. We called to set a wake up call for 7am. The beds were extremely uncomfortable. We finally fall asleep around 3am and at 3:15am the fire alarm goes off and continues to go off for 5-10 minutes. Finally get back to sleep around 5am. We get a call at 730am telling us they do not offer wake up calls? Then why not tell us that the night before? Went for continental breakfast which consisted of coffee, oatmeal or muffins. Overall a bad night which I will not let them re... read more
Business response:
Thank you for taking the time to write a review of your stay. I received a copy of your review, and wanted to take a moment to personally respond. The frustrating night you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we have reviewed thorough communication at check-in regarding our grab-and-go breakfast and wake-up call policy to ensure your experience is not repeated. Thank you very much for bringing this to our attention. Our team is committed to s... read more
Bad experience Bathroom smelled
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that there was an odor in your room. In response to your feedback, I am retraining our housekeeping staff to take additional measures should this scenario ever arise again in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,921 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.