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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed The hall outside my bedroom door was dirty and muddy it stayed like that the whole duration of my stay. Was not aware that room service does not come and change the linen and clean your room on a daily basis. And that they only come once a week very disappointed! Especially for the price that was paid I stay in rooms quite often due to my job this is the first time I've ever stayed in such room I will not be staying add another Extended Stay or anyone that they are affiliated with ever again!
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Also, we are sorry to know that our service and facilities didn’t provide the value you were hoping for. Your feedback for cleanliness is shared with the housekeeping team to review and action. We will remind our front desk staff to communicate this policy without fail to our guests moving forward. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Disappointed House Guess The hotel did not live up to my satisfaction, the Halls were dirty and smelly due to it being a pet friendly facility. There is no room service so therefore none of the linen were changed out on a daily basis once a week that's it. I expected so much more for the price that was paid in the location that the hotel was in.
Business response:
Yvette, we apologize for not meeting your expectations with our hotel policies and for the cleanliness issues you encountered while here. We are concerned about your experience and have brought this to the attention of our housekeeping for review and action. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Fell on the ice. The driveway was icey and was not plowed or sanded/salted
Business response:
Annette, we sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Your feedback is shared with the appropriate team in an effort to provide better guest experiences going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
poor room Bath tub drips constantly! Paid for 2 beds said only 1 bed was available!
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. Sincerely, Hotel Management
Checking In did not stay I made my reservation online. Once I arrived for check in, I was told to leave a $100 deposit plus my cost of room $87 giving her A total of $187. I have never heard of such a thing paying a deposit. She was not friendly about it So I cancelled and left went next door. The other Hotel they accommodated me with your prices. I was in town for my grandson christening/dedication I didn't have an extra $100 with me. I can't rate room I never made it pass the front desk.
Business response:
Lisa, we are sorry our team did not provide you with a clear explanation of the charges during the check-in process. The charges are a temporary hold to cover any incidentals If no incidental charges were incurred, the hold is released and becomes available again in your personal account. Most banks will release the hold as quickly as possible. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope to see you again soon. Sincerely, Hotel Management
Would not recommend There is a smell in the room, maybe from someone cooking something. Just a grab and go breakfast not hot breakfast as advertised.
Business response:
Glen, we appreciate the evaluation of your stay and apologize for the issues that inconvenienced you while our guest. You can be assured these are isolated incidents and do not reflect our usual service or hospitality. We hope you will give us an opportunity to improve your opinion of us on a future visit. Sincerely, Hotel Management
Staff is good hotel is not! I drove from Wisconsin to Indiana for a tattoo convention. I had my wife and daughter with me and when we got there all of us were really tired. From the very first night it was bad. The room had a noise coming from the bathroom that made it nearly impossible to sleep. We made complaints to staff but there were no other rooms available. Then to top it off there were " kissing bugs" in our room I killed 2 and there was another dead under the bed. I looked under the beds and I was surprised that und... read more
Business response:
I was very disappointed to read that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, General Manager
Less than pleasant. The beds were extremely uncomfortable, the A.C. didn't work, and the bathroom wasn't cleaned.
Business response:
Jonathan, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest. We hope you will give us another opportunity to impress you on your future visit. Sincerely, General Manager
Disappointed I booked this hotel for my parents for Sunday evening, as my father had a surgery early the next morning and they live an hour and a half away. When they got to the hotel, the elevators were broken. My father is having surgery on his knee and my mother has bad arthritis, so stairs are very difficult for them. After telling the staff this, they were told that the lower floors were booked and still put on the third floor. Did they feel bad about this? No. It's unfortunate that the elevators were broken, but you wo... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincerest apologies that your parents were inconvenienced and received a lack of customer service from our staff. We will work closely with our staff to make sure guests are better taken care of. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,941 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.