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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I needed a place to sleep that was close to my daughters apartment. I picked the wrong hotel and won’t stay there again. Next time I’ll pay an extra $20-$30 a night to stay at another nearby hotel. Was traveling with my two sons and it was frustrating. The entire second floor smelled like weed and the smell overpowered our room one night. Our clothes even smelled like it when we left. The drains in the shower and bathroom sink were missing or just sitting there but broken. The cover on the HVAC unit kept coming open. The pro... read more
Business response:
Thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you and your sons back with us in the future. Sincerely, Hotel Management
The hall leading to our door smelled of smoke. Once in the room, it didn’t smell as bad, but the odor was there. Our bathtub was filled with about 2” of water. At least it was clean water, but that says something about attention to detail for cleaning. Luke at the front desk was actually the best part of our stay. He was very friendly and you can help but smile when you talk to him.
Business response:
Thank you for sharing your review. We are sorry your stay was not to your expectations and regret the issues you experienced. We understand the importance of clean and comfortable stay, so we have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. On a positive note, we are happy you liked the service delivered by Luke. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidenc... read more
Does play well with others? Took confirmation to desk, was told it was not in their system. Unsure at this time if they actually took the money, if so we paid $60 for one night, certainly wasn't worth that
Business response:
Robert, thank you for staying with us. We are sorry your stay was not a pleasant one and regret the issue you mentioned. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. We hope you will consider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Miserable experience Room was freezing. Heater was inoperable. No one answered when I called the front desk. I was miserable.
Business response:
Samuel, thank you for staying with us. We are sorry for the service and maintenance issues you experienced and regret your visit was not a pleasant one. Your comments have been shared with the appropriate teams to improve our service and facilities going forward so we can better serve our guests. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
I was bitten by something in the bed while I was sleeping. I checked out, and the made me pay for the remaining 2 nights.
Business response:
We apologize for the inconvenience you encountered in your suite that led you to leave us earlier than expected. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
horrible The first room wasn’t clean but and then the second room had a big bug that crawled out of the bathroom
Business response:
Julian, thank you for being our guest. We are very sorry for the discomfort you had due to the cleanliness issues in your suites and apologize for the inconvenience caused. We have shared your comments with our housekeeping team so that they can take corrective measures. Please give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
The room had a horrible smell, the phone didn’t work, had to wait hours for towel replacement, and there was no breakfast as advertised.
Business response:
Thank you for sharing your review and the details surrounding your recent stay. We are sorry for the problems you encountered during your stay and the inconvenience this caused you. We have shared your comments with the appropriate team members to fix the issues you outlined. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,941 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.