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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing We stayed two nights. The first room was comfortable but there were no cups in the kitchen or bathroom. At midnight, we were awakened by a loud POP and the fuse in our room blew out the lights. I called the clerk and she switched us to another room, which had a much smaller tv but was comfortable. The next night, the water went out in the hotel, so we had no showers or drinking water. At the very least, they should have provided free bottled water in the lobby. I was very disappointed. It was going back on as w... read more
Business response:
Deborah, we are sorry for the unexpected water outage during your stay and would like to offer our apologies for the inconvenience this caused. Your frustration is completely understood, and we thank you for your patience. Your feedback is noted, and it has been followed up with the appropriate team in an effort to tackle such situations more diligently in the future. We are also sorry for the inconvenience you had in your initial room. It is never our intention to disappoint you in any way, and we hope you will give us a ch... read more
Dudntike sgutting off water supply all night without informing guests.
Business response:
Thank you for expressing your displeasure at our emergency plumbing repair during your recent stay at our hotel. Please know we do not like to inconvenience our guests by shutting off the water to the entire hotel for any length of time, but this was an emergency situation we could not anticipate, nor could we delay. We value your feedback and will assign our associates to prior inform this going forward. Please consider giving us a chance in the future so we can provide you with the experience you should always expect from ... read more
No pool and no hot breakfast it sucked on the count we were going for a pool party with no pool!#! Than after we got over that we all decided that breakfast would make up for that but no even more disappointment when we seen all they had to offer was cereal bars
Business response:
Thank you for your review. We apologize for falling short of your expectations for a perfect stay. Your feedback regarding our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We are also sorry our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear, and our front desk staff offers clear communications about our offerings. Counting on your kind generosity to accept our apology, we hope you will... read more
Ghost town at front desk Nobody was at front desk
I reserved a room with a king bed and instead when I got there I got a room with two queen beds. When I told the staff he said it didn’t matter that I had a reservation and that was my only option. He claimed he never worked at that location but he has helped me there before. The tv in my room was slanted and had poor quality. Then when I went to take a shower the next morning there was no hot water. I have stayed at this location before and had a great experience but this last experience was so poor that I would not recomme... read more
Business response:
Thank you for being our guest. We cannot apologize enough for the poor service you received during your visit. Your comments have been shared with the appropriate individual to be sure we meet the high standards you expect from our brand every single stay. We are also sorry for the issues you encountered in your room and regret the inconvenience it caused. We have alerted our maintenance team about the lack of hot water, and they will check the water temperature as well as the television. We hope you will reconsider a future... read more
The room smelled of must and mildew. You could not get into the shower without closing the bathroom door and barely missing the toilet. There was only a prepackaged muffin and coffee with powdered creamer for breakfast. The room was so narrow you could barley get the baggage cart into the room. The refrigerator was loud and annoying. The place is a dump and not inexpensive.
Business response:
Thank you for posting a review of your stay. We apologize for the difficulties you encountered in your accommodations. Please be assured that we have discussed your concerns with our housekeeping and maintenance staff to fix the problems you mentioned. We're also sorry for not meeting your expectations with our grab-and-go breakfast. We will share your feedback with our Brand Leaders so they can use it while planning new breakfast offerings. We would like to regain your trust and hope you will give us that opportunity in the... read more
Very small room, cheap out of focus tv, room not cleaned on 8th day even after I reminded them. Fire alarm went off twice due water line break @ 2:30 am. Satellite connection keep dropping out and losing tv connection. Tried to get fresh towels and they were out.
Business response:
Dave, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
You won't get any sleep Booked room for one night because of good price rate. That ended up being a mistake. When we checked into our room only two lights worked , called down to front desk they said look and see if they are plugged in they where not. If they know this is an issue they should check during cleaning. We had a room on the second floor. It was very noisy but I no children can get wound up at a hotel. But at 12:30 it was still a zoo. Called down to the front desk at 1 am they said they would take care of it. Well... read more
Business response:
Greg, thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,881 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.