This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Marcus, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room has a vomit smell to it
Business response:
Doreen, thank you for being so specific in your evaluation of our hotel. We apologize for the odor you experienced in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Horrible One of my accompany could not check in since the hotel overbooked the guests. My colleague ended up sharing the room with the other guest. Not understanding why they need to keep calling for reservation confrimation since we put the card down for reservation? Also sommeone got arrested at 1st floor room upon checking out. Why do they overbook and let others like these people stay? We will never stay this hotel.
Business response:
Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. ... read more
Dirty and dated.
Business response:
David, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Disappointed The hall outside my bedroom door was dirty and muddy it stayed like that the whole duration of my stay. Was not aware that room service does not come and change the linen and clean your room on a daily basis. And that they only come once a week very disappointed! Especially for the price that was paid I stay in rooms quite often due to my job this is the first time I've ever stayed in such room I will not be staying add another Extended Stay or anyone that they are affiliated with ever again!
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Also, we are sorry to know that our service and facilities didn’t provide the value you were hoping for. Your feedback for cleanliness is shared with the housekeeping team to review and action. We will remind our front desk staff to communicate this policy without fail to our guests moving forward. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Disappointed House Guess The hotel did not live up to my satisfaction, the Halls were dirty and smelly due to it being a pet friendly facility. There is no room service so therefore none of the linen were changed out on a daily basis once a week that's it. I expected so much more for the price that was paid in the location that the hotel was in.
Business response:
Yvette, we apologize for not meeting your expectations with our hotel policies and for the cleanliness issues you encountered while here. We are concerned about your experience and have brought this to the attention of our housekeeping for review and action. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Fell on the ice. The driveway was icey and was not plowed or sanded/salted
Business response:
Annette, we sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Your feedback is shared with the appropriate team in an effort to provide better guest experiences going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
poor room Bath tub drips constantly! Paid for 2 beds said only 1 bed was available!
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,881 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.