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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ghost town at front desk Nobody was at front desk
I reserved a room with a king bed and instead when I got there I got a room with two queen beds. When I told the staff he said it didn’t matter that I had a reservation and that was my only option. He claimed he never worked at that location but he has helped me there before. The tv in my room was slanted and had poor quality. Then when I went to take a shower the next morning there was no hot water. I have stayed at this location before and had a great experience but this last experience was so poor that I would not recomme... read more
Business response:
Thank you for being our guest. We cannot apologize enough for the poor service you received during your visit. Your comments have been shared with the appropriate individual to be sure we meet the high standards you expect from our brand every single stay. We are also sorry for the issues you encountered in your room and regret the inconvenience it caused. We have alerted our maintenance team about the lack of hot water, and they will check the water temperature as well as the television. We hope you will reconsider a future... read more
The room smelled of must and mildew. You could not get into the shower without closing the bathroom door and barely missing the toilet. There was only a prepackaged muffin and coffee with powdered creamer for breakfast. The room was so narrow you could barley get the baggage cart into the room. The refrigerator was loud and annoying. The place is a dump and not inexpensive.
Business response:
Thank you for posting a review of your stay. We apologize for the difficulties you encountered in your accommodations. Please be assured that we have discussed your concerns with our housekeeping and maintenance staff to fix the problems you mentioned. We're also sorry for not meeting your expectations with our grab-and-go breakfast. We will share your feedback with our Brand Leaders so they can use it while planning new breakfast offerings. We would like to regain your trust and hope you will give us that opportunity in the... read more
Very small room, cheap out of focus tv, room not cleaned on 8th day even after I reminded them. Fire alarm went off twice due water line break @ 2:30 am. Satellite connection keep dropping out and losing tv connection. Tried to get fresh towels and they were out.
Business response:
Dave, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
You won't get any sleep Booked room for one night because of good price rate. That ended up being a mistake. When we checked into our room only two lights worked , called down to front desk they said look and see if they are plugged in they where not. If they know this is an issue they should check during cleaning. We had a room on the second floor. It was very noisy but I no children can get wound up at a hotel. But at 12:30 it was still a zoo. Called down to the front desk at 1 am they said they would take care of it. Well... read more
Business response:
Greg, thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
the mattress in 232 should be burned and buried !
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to the mattress in your room. Please be assured that we have discussed your feedback with our housekeeping team for review and action. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I did not enjoy my stay here. First, there were little hairs in my bedsheets and on my towels. There was a hair on the top towel on the sink. I counted five hairs in the sheets. Second, I’m a light sleeper. There is a small fridge in the room which I thought was convenient at first, but it made sounds throughout the night. Also, you can hear the people above you clearly. The person staying above me paced for over an hour at about 1 am. They weren’t stomping or jumping or running, but I could hear them walk from one end of th... read more
Business response:
Thank you for reviewing our hotel. We apologize for the difficulties you had in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping and maintenance teams to improve our accommodations moving forward. Also, we wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Very hard bed. Staff polite, but attire wasn’t professional. Grab and go breakfast was not good quality. Everything outdated
Business response:
Thank you for being our guest. We are sorry for the discomfort with the bedding and the condition of our property which impacted your stay Also, we regret knowing you did not like our breakfast choices. Your feedback for the furnishing is shared with appropriate individuals in an effort to improve our future guest experiences. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,921 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.