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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again This hotel was awful! We had no hot water, there were no cups to drink out of, the “kitchen” sink didn’t turn on, the shower wouldn’t turn off. The people at the desk were rude. The way the room was arranged made it impossible to get ready. The hotel smelled horrible. We knew for $67 a night we weren’t getting top of the line but we did expect a basic level of comfort and the ability to at least wash our hands. When we spoke to the person at the desk (after visiting four times to find some one) they shrugged and ... read more
Business response:
Brandy, thank you for your detailed feedback. We are sorry for the plumbing issues you encountered in your room. We are working with our maintenance team to ensure it is fixed immediately. We also apologize for the unpleasant experience you had with our front desk staff. We have shared your comments with them to make sure this is not repeated going forward. We value your business. The next time you are in the area, we hope that you will give us a second chance. Sincerely, Hotel Management
Seemd a little seedy and run down. Sheet and towels very thin.
Business response:
We uphold all of the brand standards for quality and service. We are sorry that our hotel fell short of your expectations. We have taken notes of your observations of our property and will share it with our Brand leaders. In the meantime, our Housekeeping and Engineering staff are committed to keeping our facilities clean, fresh, and up to date throughout our hotel. Thank you again for taking the time to share your sincere observations, and we hope to have the opportunity of welcoming you back soon! Sincerely, Hotel Manageme... read more
Pubic hairs on the door couldn’t touch anything after that
Business response:
Jackie, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
It was terrible. I’ll never stay at another extended stay America again. My first review was rejected because I I guess I got to specific with the many reasons I will never be back
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you again for your feedback, and we hope you will reconsider a return visit so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The room was smelling awful,it must been a smoking room before it smelled of smoke couldn’t sleep.
Business response:
Thank you for reviewing your stay. We offer our sincere apologies for the smoke smell, which made for a less than comfortable stay. Please be assured your concern will help us enforce our no-smoking policy more efficiently. Meanwhile, our housekeeping team is asked to do a deep cleaning of your room. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Disappointing We stayed two nights. The first room was comfortable but there were no cups in the kitchen or bathroom. At midnight, we were awakened by a loud POP and the fuse in our room blew out the lights. I called the clerk and she switched us to another room, which had a much smaller tv but was comfortable. The next night, the water went out in the hotel, so we had no showers or drinking water. At the very least, they should have provided free bottled water in the lobby. I was very disappointed. It was going back on as w... read more
Business response:
Deborah, we are sorry for the unexpected water outage during your stay and would like to offer our apologies for the inconvenience this caused. Your frustration is completely understood, and we thank you for your patience. Your feedback is noted, and it has been followed up with the appropriate team in an effort to tackle such situations more diligently in the future. We are also sorry for the inconvenience you had in your initial room. It is never our intention to disappoint you in any way, and we hope you will give us a ch... read more
Dudntike sgutting off water supply all night without informing guests.
Business response:
Thank you for expressing your displeasure at our emergency plumbing repair during your recent stay at our hotel. Please know we do not like to inconvenience our guests by shutting off the water to the entire hotel for any length of time, but this was an emergency situation we could not anticipate, nor could we delay. We value your feedback and will assign our associates to prior inform this going forward. Please consider giving us a chance in the future so we can provide you with the experience you should always expect from ... read more
No pool and no hot breakfast it sucked on the count we were going for a pool party with no pool!#! Than after we got over that we all decided that breakfast would make up for that but no even more disappointment when we seen all they had to offer was cereal bars
Business response:
Thank you for your review. We apologize for falling short of your expectations for a perfect stay. Your feedback regarding our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We are also sorry our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear, and our front desk staff offers clear communications about our offerings. Counting on your kind generosity to accept our apology, we hope you will... read more
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,921 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.