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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean but we couldn’t pay cash at check in which was upsetting and the beds were very uncomfortable I will not choice this hotel again it just didn’t not fit what we thought it would
Business response:
Thank you for reviewing your stay at our hotel. We are very sorry to hear you found our beds to be uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We also regret not meeting all of your expectations. We are grateful for your valuable feedback and hope you will consider staying with us again so we can restore your confidence in us. Sincerely, Hotel Management
This place smelled dirty and like smoke. My room had an electrical outlet sticking out of the wall. Refrigerator handle plastic broken. The towel were like dollar general towels. They only cleaned once a week. Terrible bill never go there again.
Business response:
Kathleen, thank you for being our guest. We are sorry for the smoke odor you encountered in your room. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We also apologize for the issues you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hote... read more
I booked through hotels.com and it said the place was pet friendly... got there and told them I had a pet, they said they had no pet rooms and still no refund plus had to pay for a different hotel same night
Business response:
Kevin, thank you for being our guest. We are sorry we were not able to accommodate you in the room of your choice, and for the inconvenience this caused you. Regarding your concerns about the refund, we suggest you reach out to the third party so they can assist you further. We hope you will revisit us. Sincerely, Hotel Management
The breakfast option is very limited, wasn't disclosed on the website. The mattress was very hard to sleep on.
Business response:
Thank you for evaluating your recent stay with us. We are sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We also regret our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will give us a chance to impress... read more
Needs Improvement The rooms were not as advertised on the website there is no coffee pot or dishes in the room or cookware you have to go request anything that you want from the desk. The staff was not super helpful. Also the room wasn't that clean
Business response:
Thank you for the review. We are sorry for not meeting your expectations and for the cleanliness issues you encountered in your room. We will share your concerns with the housekeeping team to ensure better guests experience going forward. We also apologize for the unsatisfactory service you experienced from our staff. We will discuss your feedback with them so that they are more diligent moving forward. Please note, kitchenware is kept at the front desk to ensure cleanliness. We hope we have a future opportunity to restore y... read more
we found someones Random socks and a roach in our room. First checkin was nice, second- not
Business response:
Thank you for being our guest. We are sorry your room was not in a spotless condition as it should have been and regret your visit was not a pleasant one. We will share your feedback with the housekeeping team to be more diligent in their efforts going forward so that it is not repeated again. Please consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Never again This hotel was awful! We had no hot water, there were no cups to drink out of, the “kitchen” sink didn’t turn on, the shower wouldn’t turn off. The people at the desk were rude. The way the room was arranged made it impossible to get ready. The hotel smelled horrible. We knew for $67 a night we weren’t getting top of the line but we did expect a basic level of comfort and the ability to at least wash our hands. When we spoke to the person at the desk (after visiting four times to find some one) they shrugged and ... read more
Business response:
Brandy, thank you for your detailed feedback. We are sorry for the plumbing issues you encountered in your room. We are working with our maintenance team to ensure it is fixed immediately. We also apologize for the unpleasant experience you had with our front desk staff. We have shared your comments with them to make sure this is not repeated going forward. We value your business. The next time you are in the area, we hope that you will give us a second chance. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,941 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.