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Extended Stay America - Fort Wayne - South
- Hotels
- Fort Wayne, IN
About this business
Location details
8309 West Jefferson Blvd., Fort Wayne, IN, 46804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checking In did not stay I made my reservation online. Once I arrived for check in, I was told to leave a $100 deposit plus my cost of room $87 giving her A total of $187. I have never heard of such a thing paying a deposit. She was not friendly about it So I cancelled and left went next door. The other Hotel they accommodated me with your prices. I was in town for my grandson christening/dedication I didn't have an extra $100 with me. I can't rate room I never made it pass the front desk.
Business response:
Lisa, we are sorry our team did not provide you with a clear explanation of the charges during the check-in process. The charges are a temporary hold to cover any incidentals If no incidental charges were incurred, the hold is released and becomes available again in your personal account. Most banks will release the hold as quickly as possible. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope to see you again soon. Sincerely, Hotel Management
Would not recommend There is a smell in the room, maybe from someone cooking something. Just a grab and go breakfast not hot breakfast as advertised.
Business response:
Glen, we appreciate the evaluation of your stay and apologize for the issues that inconvenienced you while our guest. You can be assured these are isolated incidents and do not reflect our usual service or hospitality. We hope you will give us an opportunity to improve your opinion of us on a future visit. Sincerely, Hotel Management
Staff is good hotel is not! I drove from Wisconsin to Indiana for a tattoo convention. I had my wife and daughter with me and when we got there all of us were really tired. From the very first night it was bad. The room had a noise coming from the bathroom that made it nearly impossible to sleep. We made complaints to staff but there were no other rooms available. Then to top it off there were " kissing bugs" in our room I killed 2 and there was another dead under the bed. I looked under the beds and I was surprised that und... read more
Business response:
I was very disappointed to read that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, General Manager
Less than pleasant. The beds were extremely uncomfortable, the A.C. didn't work, and the bathroom wasn't cleaned.
Business response:
Jonathan, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest. We hope you will give us another opportunity to impress you on your future visit. Sincerely, General Manager
Disappointed I booked this hotel for my parents for Sunday evening, as my father had a surgery early the next morning and they live an hour and a half away. When they got to the hotel, the elevators were broken. My father is having surgery on his knee and my mother has bad arthritis, so stairs are very difficult for them. After telling the staff this, they were told that the lower floors were booked and still put on the third floor. Did they feel bad about this? No. It's unfortunate that the elevators were broken, but you wo... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincerest apologies that your parents were inconvenienced and received a lack of customer service from our staff. We will work closely with our staff to make sure guests are better taken care of. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nasty hotel Extended stay America ineeds fort Wayne was the worst hotel experience I have ever had. First they overbooked the one I was supposed to stay . Thenot they send me all the way across town to what is the nastiest hotel I have ever walked into not to mention a broken elevator for the week with me staying on the third floor. No ice to be found in the building and not so much as even a plastic spoon to be found. I recommend staying away from this place as they seemed to be having sewage problems from the smell of the ... read more
Worst hotel ever This was the worst hotel that I have ever booked. Can't say that I stayed at because we left and checked into another hotel. The staff was very rude and wouldn't refund our money. We had to go buy Lysol and febreeze just to see if that would help. Sprayed everything down with Lysol and thought it would be ok until we saw stains on the bedding. Will never go back or recommend an Extended Stay.
Business response:
Thank you for taking the time to write a review of your stay. I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that our cleanliness standards fell far short of your expectations and ours. I sincerely apologize for this and your experience. Your comments were reviewed by the staff and to ensure that a situation like yours doesn't happen again, my team has been coached on the Standard Operating Procedures of housekeeping as well as thorough room inspections prior to chec... read more
Bad Experience We arrived at the hotel at approximately 6pm. We called to set a wake up call for 7am. The beds were extremely uncomfortable. We finally fall asleep around 3am and at 3:15am the fire alarm goes off and continues to go off for 5-10 minutes. Finally get back to sleep around 5am. We get a call at 730am telling us they do not offer wake up calls? Then why not tell us that the night before? Went for continental breakfast which consisted of coffee, oatmeal or muffins. Overall a bad night which I will not let them re... read more
Business response:
Thank you for taking the time to write a review of your stay. I received a copy of your review, and wanted to take a moment to personally respond. The frustrating night you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we have reviewed thorough communication at check-in regarding our grab-and-go breakfast and wake-up call policy to ensure your experience is not repeated. Thank you very much for bringing this to our attention. Our team is committed to s... read more
Frequently asked questions about Extended Stay America - Fort Wayne - South
How is Extended Stay America - Fort Wayne - South rated?
Extended Stay America - Fort Wayne - South has a 3.7 star rating with 1,881 reviews.
When is Extended Stay America - Fort Wayne - South open?
Extended Stay America - Fort Wayne - South is open now. It will close tomorrow at 12:00 a.m.