Extended Stay America - Fort Wayne - South

Business response:

Please accept our sincere apologies for the difficulties you encountered at our hotel. We always strive for our guest to have a home-like stay and what you experienced certain does not meet our standard. Rest assured that we are investigating this incident. Please consider this an isolated incident, and we hope you will give us another chance to show you our true hospitality. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We're sorry for the difficulties you experienced during your stay with us. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured that we have shared your feedback with the appropriate teams, and we're working with them to fix the problems you mentioned. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thanks for choosing us. We offer our sincere apologies for the maintenance issue and poor service you received from our associates. Also, we are sorry for the discomfort you had with the bedding. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Marcus, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Doreen, thank you for being so specific in your evaluation of our hotel. We apologize for the odor you experienced in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management