Extended Stay America - Fort Worth - City View

Business response:

Dear Debra, Thank you for sharing your feedback. We sincerely apologize if the bathroom corners did not meet your expectations for cleanliness. Our team strives to maintain a high standard of cleanliness throughout the property, and we appreciate you bringing this to our attention. We will be sure to review your comments with our housekeeping team to ensure we are meeting the expectations of all our guests. We value your input and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Thank you for the wonderful feedback, we appreciate the gift of feedback. Have a great day! 

Business response:

Thank you for the great feedback, we honor and value the gift of feedback in efforts to improve the quality of service provided. 

Business response:

Dear Thomas, Thank you for your kind words about Rachel! We are thrilled her outstanding customer service positively influenced your stay. At Extended Stay America, we strive to create a welcoming environment for all our guests, and we truly appreciate your feedback. We look forward to the opportunity to welcome you back soon!Sincerely,Hotel Management