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Extended Stay America - Fort Worth - City View
- Hotels
- Fort Worth, TX
About this business
Extended Stay America Hotel Fort Worth - City View is located at 5831 Overton Ridge Blvd, Fort Worth, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
5831 Overton Ridge Blvd., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed here over a week and my room was cleaned once. I’ve asked and asked can someone clean the room and they never do after claiming they are. Manager is more unorganized than staff.
Business response:
Dear Kalab, We are sorry you encountered issues with our housekeeping during your stay. It is very unusual for our team to be unresponsive to a guest's needs when made aware of a problem, and typically our housekeeping staff works hard to deliver outstanding service. Therefore, we sincerely apologize this was not the case during your recent stay. We have shared your feedback with our associates and will use this as an opportunity to improve our service delivery. Thank you for sharing your feedback; we hope you will return an... read more
Great stay
They are great people at the hotel
Business response:
Dear Lori, Thank you for sharing your excellent review of your visit to Extended Stay America. Our goal is to make your visit as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service provided by our team, and we will surely share your compliments with them! Thanks again, and we hope you will stay with us again soon. Sincerely,Hotel Management
The staff are all very attentive and accommodating. It has been a pleasure to stay here.
Extended stay The staff were great! The place needs repairs done with something other than tape. The frig was unplugged and sitting in a pool of water, it did work gang busters when plugged in. The toilet had no water in the bowl or tank, got that working too. Unfortunately the last day was when i checked the shower, which had no lever to switch from bath, so it was a quick luke warm rinse with a cup.
Business response:
Dear Kami, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with the appropriate individuals, and we will use them as an opportunity to improve our guest experience. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,H... read more
No bath towels. No wash clothes.
Business response:
Dear Robert, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - City View
How is Extended Stay America - Fort Worth - City View rated?
Extended Stay America - Fort Worth - City View has a 4.2 star rating with 1,033 reviews.
When is Extended Stay America - Fort Worth - City View open?
Extended Stay America - Fort Worth - City View is open now. It will close tomorrow at 12:00 a.m.