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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not recommend this hotel to anyone. The pictures when booking looked great but that was not the case. All information need to be updated, no breakfast, elevator was broken, roaches in the room.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read that you had several issues during your stay, and we are grateful for your patience. Our concerned teams are already at work to review and take action. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Staff was rude and unhelpful. It appears this is a failing establishment. The room was dirty, the Internet didn't work on my kids devices, take and go breakfast was non existent. The hallways smelled of different kinds of smoke. Ghetto as hell. Do better.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
The room was was not cleaned. When I told the front desk, they told me they only clean the rooms every other week. And that's all they said
Business response:
Dear Guest, We sincerely apologize if the details about our housekeeping services were not shared with you at check-in. While our service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complimentary. We hope you will give us another chance and stay with us again. Sincerely, Hotel Management
The heater for the room wasn't working, and the employee was trying to help me resolve the issue. The manager Tammy was quite rude about it. She said "He can stay or leave." She was quite rude about it all.
Business response:
Dear Guest, We appreciate you sharing your experience with us and sincerely apologize for the discomfort caused by the heating issue in your room. It’s important to us that our guests feel valued, and we regret that our service did not reflect that, especially in your interactions with our team. We will address your concerns with the relevant team to ensure that all our guests receive attentive, respectful care. Your feedback is vital in helping us improve, and we hope to have the opportunity to welcome you back and provide ... read more
Room was awful. No idea why a company like Expedia does business with hotels like this. Trying to get a refund.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations. We regret that your room was unsatisfactory and understand your frustration with the situation. Our team strives to provide clean, comfortable, and well-maintained accommodations for all guests, and it is clear we fell short during your visit. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience in the future. Sincerely, Hotel Management
Very unsafe . Homeless people hanging around property. Outside on side entryway always smells like urine.
Business response:
Dear Guest, We apologize for the concerns you experienced regarding safety and cleanliness around the property. The comfort and security of our guests are our top priorities, and we regret that your visit was impacted by these issues. Your feedback has been shared with our leadership team to address the situation promptly. Thank you for bringing this to our attention. We will use your comments to improve the environment for all guests. Please revisit us under better conditions and enjoy a seamless experience. Sincerely, Hote... read more
Nothing worked in the hotel the toilet didn't flush the room had an unbearable smell and had to book a room elsewhere because of it did not stay the night
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if our accommodations were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
When we first arrived and checked in, we noticed an odor in the hotel and when we got to our room, the odor was so horrible that the smell literally gotten in our clothes and we literally stank when we come out of there even after a shower, the stink was so bad the towels even had the odor from the room in them so when you dried off you stunk even worse!!! Also me and my wife got accosted in the parking lot when we come back to the hotel from visiting relatives and the guy was asking us for money and got upset when we told h... read more
Business response:
Dear Carl, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we hope to have another occasion to host you in the future and provid... read more
Dirty & rude When we got there, it took 10 minutes to he helped by anyone & when someone finally came they walked from across the street. Finally, when we got to our room I started gathering my kids to get ready for bed and I was making them a pallet on the floor (that’s what they asked for.) when I noticed how dirty this room was. There was dust & “crumbs” everywhere. Random hairs from previous guests, under the beds had not been cleaned in idk how long. We chose not to stay there and get a refund. The following day we were... read more
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.