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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was really rude their was a $100 deposit their credit card machine was not working and I asked for nearest ATM to pay cash they didn’t know and the asked me to leave and get cash or no stay and at the end I left and I slept in another hotel need refund asap
Business response:
Dear Sameh, Thank you for staying with us and sharing your feedback. We are disappointed that you felt that the hotel did not meet your expectations. Also, we regret that you were unaware of the deposit policy that is to be paid against the cash rent. Our front desk team also shares these policies during check-in. We will take the proper action as we are committed to providing every guest with a wonderful experience. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you agai... read more
Was told we had to pay $100 deposit that was refundable at this hotel but hotels.com do any have that posted so we are out of $60 something dollars had to sleep in our car and not a refunded.
Business response:
Dear Shalonda, We deeply regret the challenges you encountered and sincerely apologize for the inconvenience caused. Your feedback is invaluable as it highlights areas for improvement. Regarding the deposit hold, we understand your frustration and want to reassure you that this is a standard practice. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Our front desk team informs you about the policies during your check-in. If y... read more
Business response:
Hi Jamie, thank you for your feedback. We are sorry to hear that your stay was not a pleasant one and hope that you would give us another chance to make it right for you.
So what hotel doesn’t provide linens. The beds and pillows were 30 years old and there was a hole in the ceiling. No dishes. Nothing compared to other extended stays and the staff didn’t try and make it better at all.
Business response:
Dear Ashton, Thank you for the review. We apologize for any inconvenience you experienced during your stay. We aim to provide a comfortable and accommodating environment for all our guests. Your feedback is valuable, and we will address these concerns to ensure improvements are made. We take your comments seriously and appreciate the opportunity to enhance our services. We hope to welcome you back in the future for a more enjoyable experience.Sincerely,Hotel Management
The staff was rude very rude
Business response:
Dear Debra, Thank you for sharing your comments about our hotel. Please accept our apology for the service you received from our staff. We aim to provide the best customer service possible and regret not meeting this expectation. Thank you for bringing this to our attention, and we will address this appropriately. We appreciate your honest feedback and hope to have another chance to serve you on a future visit.Sincerely,Hotel Management
Because I complained my 1st night there about my room not being what I booked & how dirty it was even though the morning person said I'll make it right they cancelled my 2nd reservation with no notice saying I can't stay there anymore well ya know what stay far from this place it's garbage! I will never stay there again & will warn everyone stay away
Business response:
Dear Jennifer, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management
Got in found had get $100 cash deposit room is not what I booked over wk ago smells funny room not really clean specially the fold out bed
Business response:
Dear Jennifer, Thank you for staying with us and sharing your review. We apologize for the deposit policy, which came as a surprise. We try to keep our guests informed by publishing this information on booking sites; we regret that you didn't notice this before your arrival. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth reception every time they book at our hotel. Moreover, we are genuinely sorry for the cleanliness issues with your guest room, and re... read more
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.