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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We where put in a room that was above the washer and dryer the whole room vibrated and was told we couldn't be moved to a different room we we're very disappointed with the hotel
Business response:
Dear Christopher,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. It is unacceptable that the noise from the washer and dryer affected your comfort, and we regret that we could not accommodate a room change. Your satisfaction is important to us, and we will address your concerns with our team to ensure better communication and options for our guests in the future. We appreciate your understanding and hope to provide you with a more pleasant experience on your next vi... read more
No no no! Crack house hotel? Not safe. Paid for it, saw the room, the people coming and going, and went to Hyatt place for the night. Well worth the money for a good nights sleep.
Business response:
DearBarb and Mike, We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and take steps as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
My experience was disastrous, there was never anything, no towels, no sheets, no kitchen utensils, you always had to beg for things, they never cleaned the room, everything was impossible, I would never return.
Business response:
Dear Digna, Please accept our apologies for anything other than a completely satisfying stay. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Man... read more
Marie jou was very rude to me as well as my wife , she should definitely be fired IMMEDIATELY for the lack of respect towards customers unwarranted attitudes an side comments made on her end . Very short , impatient . Daniel was just lazy the only staff members with excellent communication skills and customer support were Yendi , Mertle , and Noah . VERY DISPLEASED WITH MARY JOU DEFINITELY NEEDS TO NOT WORK IN THIS HOTEL INDUSTRY OR CUSTOMER SERVICE PERIOD an Daniel needs to be something other than a front desk clerk cause h... read more
Business response:
Dear Lauryn, Thank you for your review of our hotel. We sincerely apologize for the negative experience you encountered during your stay. Providing exceptional service is our priority, and we regret that you did not receive the level of respect and professionalism that we strive to deliver. Your feedback has been taken seriously, and appropriate action will be taken to address the issues you've raised. We value your input and appreciate your patience. Please know that we are committed to improving and hope to have the opport... read more
Pick somewhere else….. The deposit of $100 cash is something people need to know before arriving to check in. After traveling for 7 hours and getting your bags out of the car, the last thing you want to do is put your stuff back in your car and try to go find someplace that will allow you to get $100 cash back. Also, my nonsmoking room reeked of cigarettes and even had ashes on the counter. The one thing that I can’t complain about is the friendly staff. The hotel is in rough shape and really needs a renovation.
Business response:
Dear Elizabeth, Thank you for your review of our hotel. We are pleased that our associates provided you with exceptional service. However, we are sorry if our deposit policy inconvenienced you, and we understand your disappointment regarding the various issues you described. We prioritize transparency by listing all charges on every booking source so our guests can make informed decisions. The deposit is meant to cover any incidental charges during your stay and is refundable. We regret if this was not adequately communicate... read more
Business response:
Hi Jerry, we are sorry to hear that your stay was not as you expected. We would like the opportunity to make things right for you.
Requested a handicap accessible room. Upon arrival didn't receive the appropriate room and there was so compensation or refund for not receiving the room we paid more for... didn't bother staying the second night.
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.