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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing
At check the guy was rude didnt know what he was doing. Got to the room Floors were soft and wavy. Came accrossed some roaches. Toilet moved when you sat on it.
Chose this place
Horrible STAY AWAY. Went to Texas for the USA National Karate tournament. First reason for renting here was the kitchen and second was the breakfast. Well needless to say we got none. Breakfast consisted of coffee and sometimes a muffin no garantees. The kitchen in the room had nothing, no pots, jo plates not silverware or coffee pot. We were told to ask for them and if available they would give to us. Well they were never available. The room was dirty, smelled bad and had roaches everywhere. They came on our 2nd day there t... read more
The room was unclean had hair all over the floor by the window... The toilet felt like you were gonna fall off it when you sat on it there is a soft spot on the floor between the bathroom door and the stove. Had no pots and pans available for 24hr.
Business response:
Dear Renre, We sincerely appreciate your feedback and regret that your stay did not meet expectations. Maintaining a clean, comfortable, and well-equipped environment is a priority, and we apologize for any shortcomings. Your observations are invaluable, and we are committed to addressing these concerns to enhance future experiences. Guest satisfaction remains at the core of our efforts, and we continuously strive for improvement. We truly appreciate your input and look forward to the opportunity to provide a much better sta... read more
The bathtub was filthy, dirty full of scratches just like a homeless person who lived in it. Also, yeah, the mattresses in the room. Looked like they came from a dollar store. There was no box spring and the frame was metal Springs. Pure garbage, like it was, let's trade out of goodwill.You
Business response:
Dear William, Thank you for sharing your feedback. We sincerely apologize that the condition of the bathtub and bedding during your stay did not meet the standards we aim to uphold. We understand how these issues impacted your comfort and regret the inconvenience caused. Please be assured that your concerns have been shared with the appropriate team to support ongoing improvements. We remain committed to enhancing the quality of our accommodations to provide a better experience for all guests. We appreciate your input and ho... read more
Our room smelt like cigarettes and my wife was getting physically sick, the manager refused to speak with us and would not consider a refund. There was also a deceased bird on our window sill which was awesome. Will never be going back to another Extended stay.
Business response:
Dear Guest,Thank you for bringing this to our attention. We deeply regret the discomfort you and your wife experienced and sincerely apologize for the condition of the room and the lack of responsiveness you encountered. This does not reflect the standards we strive to maintain, and your feedback is being taken seriously. While we understand your frustration, we hope you might reconsider in the future and allow us the chance to provide the quality and care every guest deserves.Sincerely,Hotel Management
Had trouble checking and rooms were infested with roaches and very dirty!
Business response:
Dear Guest, Thank you for sharing your review. We sincerely apologize for the challenges you encountered during your visit. Your frustration regarding the delay during check-in and the pest concern is regretted. Please be assured that we take such matters seriously and will take appropriate steps with our front desk team and pest control provider to prevent similar issues from repeating. We are committed to providing a seamless and immaculate environment for all of our guests and hope to have the chance to welcome you back f... read more
First room was reeking with some smell. probably someone smoked there. Changed to The second room but the carpet was old and dirty. Was smelling. While sleeping on the bed I was getting itches on the skin. Booked for 2 days but left just after 1 day.
Business response:
Dear Guest, We are sorry for your disappointments and the cause leading you to leave earlier than anticipated. We care about the cleanliness and overall satisfaction of our guests and regret this was not your experience. We understand your frustration but are grateful for your patience. We appreciate you bringing this to our attention. Your feedback has been shared with our team to ensure other guests do not encounter the same. We assure you we are working hard to improve and would be honored to accommodate you again, experi... read more
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.