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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible. They had bed bugs when I asked to switch rooms they told me no. Although I told them about the bugs. They wouldn’t give my deposit back because I complained about the bugs
Business response:
Dear Chad, We sincerely appreciate your feedback, although we regret hearing about your experience during your recent stay at our hotel. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. Our top priority is the well-being and satisfaction of our guests, and we are committed to addressing any concerns that may affect their stay. We are also sorry for any miscommunication regarding room changes and de... read more
It was horrible. Sofa couch was nasty, wouldnt let my kids sleep on it, matress was brown. The whole place smelled of weed. Mold and just dirty. Worst experience on my life ever with a hotel.
Business response:
Dear Dennis, We sincerely apologize for not meeting your expectations during your recent stay. We deeply regret any inconvenience you experienced, particularly regarding the upkeep of our property, which is very important to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not happen again. Your satisfaction is our top priority, and we hope you will consider giving us another chance to host you in the future, allowing us to demonstrate our commitment to ... read more
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Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 3 star rating with 1,244 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.