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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the place is ok except we reserved a room that has a sofa which is the picture when we make a reservation but it not given to us
Business response:
Dear Winefreda, Thank you for choosing Extended Stay America. We're pleased to hear that you found the overall experience okay. However, we apologize for any confusion regarding the room amenities and appreciate your understanding. Your feedback is important, and we look forward to the opportunity to host you again, ensuring a more accurate and satisfying stay in the future. Sincerely,Hotel Management
The housekeepers either need to be retrained or fired. I asked them beforehand if the room had been serviced cause of the reviews. She said yes. I get to the room checked the sheets and they were covered in hair. The second bed fleece was covered in dog hair. No one had changed thebsheets they.just made the bed. The floor in the bathroom was filthy with dirt and hair from the previoius stay. Everyone but one lady seemed to have an attitude. The pamphlet to request dishes said it would be delivered to the room but they told m... read more
Business response:
Dear yolanda, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are who... read more
Pleased with our stay!
Everything
Business response:
Dear Richie, Thank you for the excellent feedback on your stay at Extended Stay America. We're thrilled to hear that you enjoyed every aspect of your visit. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management
This property is supposed to have fully stocked kitchens. Due to Covid, you have to get the supplies for the kitchen from the front desk. This is understandable. What isn't understandable is that they didn't have anything to give me for my stay except for 1 pot and 1 plate. No eating utensils, no pans, nothing else.
Business response:
Dear Dusty, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you bac... read more
I was surprised to see the room i was staying in. I felt like i was is a one bedroom apartment. It was something different i have ever stayed in. My daughter and grandson loved it. We was just there for a night but we loved it. One thing i would change is the parking lot so it can open up to the hotel next door. Why, I said that my youngest daughter and her cheer team was next door at Spring Hill suites. I had to get on the side road and drive all around to get back on Fossil creek to get back to were she was to have breakfa... read more
Business response:
Dear Josephine, It was a pleasure to welcome you to Extended Stay America. We are glad that your room provided all the relaxation and comforts of home. We want each of our guests to leave feeling rejuvenated while our team seamlessly takes care of all the details. We appreciate your suggestion regarding the parking lot, and we will share this with our brand leaders. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 4.3 star rating with 635 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.