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3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
The people were amazing at the desk, very helpful. Our room did have roaches that is what i didnt like.
Business response:
Thank you for sharing your experience at our hotel. We are glad you liked our courteous associates but we apologize for not meeting your expectations for a perfect stay. Regarding the insects in your room, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such incidents. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
This place is pretty decent. But the coffee service is minimal and i would expect a better breakfast for the price of the place. They have one of those plug in air fresheners plugged in in the hall between my room and the elevator. I have COPD and it really choked me. Made my face all hot and my throat close off every time i left my or returned to my room. And it really wasnt that pleasant of a smell. The vending machine is in the laundromat which is very hot so all the chocolate is melted. Someone didnt think this through v... read more
Business response:
Dear Ty, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I absolutely loved the staff and their willingness to help but I guess I was put on the floor with all of the dog owners and they ran out of toilet paper. I will definitely stay there again just need to make sure I go to Walmart first
Business response:
Yolanda, thank you for your review. We are glad you had an overall good stay, and you liked our friendly staff. However, we are sorry for the inconvenience you had due to other guest and for your disappointment with the amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. We look forward to seeing you again soon for a much better experience. Sincerely, Hotel Management
Okay Had to ask for an additional pillow, only silverware in room, light in kitchen was barely hanging on. No guide for TV, had to plug phone in to contact front desk. Fire alarm went off, were not notified if there was an issue as we were leaving. Quite and for 1 night okay, but will not stay for an extended period of time. Was close to family less than 2 miles away, price okay for stay.
Business response:
Tonette, thank you for staying at our hotel. Although you liked certain aspects of your visit, we apologize for not meeting your expectations for a comfortable stay. Your feedback regarding the maintenance and service issues are shared with the concerned teams to make sure necessary actions are taken ensuring these problems don’t occur again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Very noisy..people and Kids running around[ through the[ hotel slamming doors playing loud talking well past midnight
Business response:
Thank you for your review of your recent stay. We are glad you had an overall good stay. However, we are sorry you were disturbed at night by noise from other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
Extended Stay America - Fort Worth - Fossil Creek has a 4.3 star rating with 606 reviews.
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.