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Extended Stay America - Fort Worth - Fossil Creek
- Hotels
- Fort Worth, TX
About this business
Location details
3261 NE Loop 820, Fort Worth, TX, 76137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Arrived 45mins early. It took 15mins to register, had to wait 15mins for 1st room to be cleaned, which still had dirt & stickiness on the floor. Had to wait 1hr before 2nd room was ready with dirt still on the floor upon entrance. Was told rooms are cleaned every 2 WEEKS when asked about room cleaning the next morning! Went to desk to obtain clean towels & was told they don't issue clean towels. I hit the roof!!!! So, then she tells me I needed to bring the dirty towels to them to get clean towels. There are a l... read more
Business response:
Patrice, thank you for your review. We are happy to know you liked our ideal location as well as our courteous staff. However, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
so so place the room was clean but not overly so, Was not able to get cold water to the shower and there was no maintenance duty during my stay. Had to use the plunger there was not enough draw on the toilet to take the waste away
Business response:
Thank you for sharing your experience at our hotel. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I liked the customer service and there wasnt anything I didn't like
Business response:
Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our courteous associates made for a memorable experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
John, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Nicole, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Fossil Creek
How is Extended Stay America - Fort Worth - Fossil Creek rated?
Extended Stay America - Fort Worth - Fossil Creek has a 4.3 star rating with 606 reviews.
When is Extended Stay America - Fort Worth - Fossil Creek open?
Extended Stay America - Fort Worth - Fossil Creek is open now. It will close tomorrow at 12:00 a.m.