Extended Stay America - Fort Worth - Medical Center

Business response:

Hugh, thank you for sharing your feedback. We are sorry for the inconvenience you experienced in your suite. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management 

Business response:

Heather, thank you for being our guest. While we are glad your overall stay with us was pleasant, we apologize for the cleanliness issue you encountered while here. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management 

Business response:

Christine, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for making Extended Stay America a part of your travel plans. We appreciate you mentioning our front desk team for a job well done. Comments such as yours encourage our staff and help us know we are meeting our goal for exceptional hospitality. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management 

Business response:

Nathan, thank you for your review. We are glad to know you chose to stay with us and you were happy with all that we have to offer. However, we are sorry for any inconvenience you had while here. We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us at Extended Stay America Medical Center. We really appreciate you choosing our hotel. We hope that you enjoyed your stay with us. Please come back to visit us again.