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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to the Botanical Gardens where our granddaughter was married.
Stay for location, not amenities Great location and the bathroom and kitchenette are clean -- carpet is not. Towels are very skimpy, have to ask to use the one hairdryer, no shampoo, conditioner, or body lotion. If you know this before you pack, you can enjoy the super area and great price. The property deserves an upgrade!
Business response:
Mary, thank you for staying with us. It's great to hear you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank... read more
Clean but bring some stuff Courteous front-desk. Clean room. Good location. Bring shampoo!!! They don't have any in the rooms. Bring a bowl!!! They offer oatmeal packets for breakfast, but no bowl to eat with or heat in.
Business response:
Thank you for choosing to stay with us. Although we are glad you liked most aspects of our hotel, we are sorry for not meeting some of your expectations. We appreciate your feedback and are grateful for your patience. We hope you will revisit us whenever you are in the area. Sincerely, Hotel Management
Friendly staff, needs a little tlc.
Inexpensive but you get what you pay for. Bed not comfortable, toilet slow-flushing, and some questionable people hanging around the property. Not totally unsafe, and staff was friendly enough, but I'm not sure I'd risk staying here again.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Maybe it’s my fault for looking at too many photos on Expedia but I didn’t realize that this hotel was more of a drive up and park outside your room with external doors. In all my years traveling I’ve not ever made that mistake. My daughter and I were traveling alone and didn’t feel entirely safe at this hotel. I did end up blocking the door with a chair. It was clean but the lights didn’t work in our room, unless you walked over and physically plugged them in or turned the knobs. The switches in the walls were fake outs. Th... read more
Business response:
Thank you for sharing your candid feedback. We are happy you choose to stay with us. However please accept our apologies for not meeting all of your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Our heater broke while we were there it was freezing and the front desk closes early but overall It was what I paid for but Kam was great going over and beyond for us
Business response:
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 4.2 star rating with 1,496 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.