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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was suppose to have a couch and it didn’t. Bathroom needs updated sink and fixture or needs calcium removed from it. Elevator in need of remodel.Outside grounds red upkeep .
Need to clean and sanitize carpets and furniture
Business response:
Dear Gweyn, Thank you for your feedback. We sincerely apologize if the condition of the furnishings and flooring did not meet your expectations. Cleanliness is a top priority, and your comments have been shared with our housekeeping and maintenance teams for immediate review and action. We truly value your input, as it helps us improve the experience for all our guests. We hope you will consider giving us another chance to provide a more comfortable and refreshed stay. Sincerely, Hotel Management
Amazing customer service; great value!
Business response:
Dear Rachel, We’re delighted to hear that you enjoyed the outstanding service during your stay at Extended Stay America! It means a lot that you felt your stay was a great value. Our team works hard to create a welcoming and comfortable experience for every guest, and feedback like yours lets us know we’re on the right track. We appreciate you sharing your thoughts and hope to see you again soon! Sincerely, Hotel Management
The hotel is placed in a nice area and looks good on the outside. Unfortunately inside it needs a lot of work. The hallway had such a strong smell that one could probably get a contact high. On the bright side, the front desk was very accommodating and nice.
Business response:
Dear Deborah, Thank you for taking the time to share your impressions. We're pleased to know you received a warm welcome and found the team helpful throughout your visit. At the same time, we regret that aspects of the interior did not meet expectations and appreciate you bringing this to our attention. Your feedback is important as we work toward enhancing the overall experience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Ma... read more
The property needs to be updated, but it was good for a on night. Thank you.
Good job
Business response:
Dear Guest, Thank you for staying with us! We’re happy to hear that you had a positive experience with us. Our team works hard to ensure an excellent stay for all our guests, and it’s rewarding to know we met your expectations. We appreciate you choosing Extended Stay America, and we look forward to welcoming you back for another wonderful visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,519 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.