Extended Stay America - Fort Worth - Southwest

Business response:

Dear Guest, Thank you for sharing your experience. We're glad that most aspects of your stay were satisfactory. Guest comfort is essential, and we encourage guests to inform our team of any concerns during their stay so we can address them promptly. Your feedback is appreciated, and we are always looking for ways to enhance the overall experience. We hope to welcome you again for an even better visit.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your kind words! We’re delighted that Extended Stay America is your top choice. It’s always a pleasure to have you with us, and we truly appreciate your loyalty. Our priority is providing a great stay to all guests, and we look forward to welcoming you back for another exceptional experience. Sincerely,Hotel Management 

Business response:

Dear Germaine, Thank you for your gracious review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hotel Management 

Business response:

Dear Clinton,We sincerely apologize that your experience did not meet expectations. Cleanliness is a top priority, and we regret that we fell short during your stay. Your feedback is important to us, and we will be addressing this concern with our team to ensure higher standards moving forward. We appreciate your time in sharing this and hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Management