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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very quite, easy check-in and waking distance to Target, Ihop and bus stop
Business response:
Dear Daniel, Thank you for your positive review! We are delighted you enjoyed the quiet atmosphere and convenient location of Extended Stay America. It's great to hear that our easy check-in process and proximity to local amenities like Target, IHOP, and the bus stop enhanced your stay. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
Convenient, Target within walking distance
Family trip Great stay. Visiting family.
Business response:
Dear Sandra, Thank you for choosing Extended Stay America for your family trip! Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you while visiting family. We hope to welcome you back soon for another wonderful stay with us.Sincerely,Hotel Management
Great customer service Our overall stay was nice. Change rooms twice because of the carpet and the nasty smells. Front desk was awesome. She found us one without carpet. It was nice.
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Fort Worth - Southwest takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that go... read more
Rude staff, communication non-existent
Business response:
Dear Anais, We apologize for the inconvenience caused by your recent experience. Ensuring our guests feel welcomed and valued is our top priority, and we regret that you encountered communication issues during your stay. Your feedback is invaluable in helping us improve our services. Rest assured, we are addressing this matter with our team to enhance our communication protocols. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant stay in the future. Sincerely,Hotel Managemen... read more
There was a blood stain on the carpet by bathroom. Overall a run down hotel. But you get what you paid for.
Business response:
Dear Thomas, Thank you for taking the time to provide feedback on your recent stay. We're pleased to read that you found value in our accommodations. However, we are genuinely sorry for any inconvenience caused by the condition of the carpet in your room. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we did not meet your expectations in this regard. Your comments will be shared with our housekeeping team to prevent such lapses from repeating. We appreciate your underst... read more
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,519 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.