Extended Stay America - Fort Worth - Southwest

Business response:

Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jason, we appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon. Sincerely, Hotel Management 

Business response:

Our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to learn when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and for letting us know that your stay at Extended Stay America was a comfortable one. As you rightly said, this is an unprecedented time for all of us, and we appreciate your patience as we evolve with each day's events. We would love to welcome you back again, under better circumstances, when your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America while visiting Eric. We are delighted you enjoyed your visit to our well-maintained property. We are also glad you loved our courteous associates. Reviews like yours encourage the team to keep up the good work. We appreciate your feedback and look forward to your next visit in June. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We apologize for the maintenance issues you encountered with the toilet and light during your stay. We have shared your concerns with the appropriate team to fix the problems immediately. We hope you will reconsider giving us a chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the odor and cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please know, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Also, the coffee maker for your room is kept at the front desk, and we regret if this was not communicated to you at the time of check-in. We un... read more