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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area was real nice and the building was nice. The only problem we had was the room was dirty.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you liked our convenient location and had an overall good stay with us. However, we are sorry for the cleanliness issues you had with your room. We have shared your comment with our housekeeping team to make sure this does not happen again. We hope to have another opportunity to make your next visit a flawless one. Sincerely, Hotel Management
Other then furniture/appliances out dated and old carpeting with a smell.....it was fine
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
It is in a great location but the room are in need of some new pillows, towels and bedding...
Amazing and the employees were very nice
Business response:
Tatiannia, thank you so much for this excellent review. We are glad that everything went great during your stay and that the courteous service our associates delivered made for a memorable experience. Thank you especially for recognizing our devoted staff, as they truly love to deliver exceptional hospitality to each and every guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
I have contacted the company regarding my complaints. The staff was pleasant. We enter the room to find 2 kitchen tables with no chairs in sight except for a recliner and an old office chair with no back to it. I go to hang my clothes and there are NO hangers. The more I looked around I got perturbed. There was no electrical outlet cover on an outlet that is clearly insight (SAFETY HAZARD). I look above the bed where there used to be a smoke detector, and is now covered up with some sort of tape that is falling down. I proce... read more
Business response:
Thank you for taking the time to share your detailed review. Please accept our apologies for the issues you had while you were here. Your feedback is appreciated, and we have shared it with all our team members to see where we can make necessary improvements to improve our future guest's experience. We appreciate your patience and hope to have another opportunity so that we can make your next stay a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,533 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.