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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is in a great location but the room are in need of some new pillows, towels and bedding...
Amazing and the employees were very nice
Business response:
Tatiannia, thank you so much for this excellent review. We are glad that everything went great during your stay and that the courteous service our associates delivered made for a memorable experience. Thank you especially for recognizing our devoted staff, as they truly love to deliver exceptional hospitality to each and every guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
A better system of cleaning the rooms needs to be in place. There was no trash can in my room because someone had put in below the sink and it was completely full from the last guest. Staff was very short handed.
Business response:
Zach, thank you for your recent stay and your feedback.We have read your comments and are sorry to hear we did not deliver a fresh and clean room during your stay. We are very passionate about providing our guests with clean accommodations, andwe apologize we fell short in this case.We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportu... read more
Nothing unique. It smells bad and it needs to be updated
Business response:
Estevan, thank you for your review. We apologize for the unpleasant smell you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Great place to stay An excellent stay. Up graded from last stay. Staff friendly and helpful. Absolutely no complaints or inconveniences
I have contacted the company regarding my complaints. The staff was pleasant. We enter the room to find 2 kitchen tables with no chairs in sight except for a recliner and an old office chair with no back to it. I go to hang my clothes and there are NO hangers. The more I looked around I got perturbed. There was no electrical outlet cover on an outlet that is clearly insight (SAFETY HAZARD). I look above the bed where there used to be a smoke detector, and is now covered up with some sort of tape that is falling down. I proce... read more
Business response:
Thank you for taking the time to share your detailed review. Please accept our apologies for the issues you had while you were here. Your feedback is appreciated, and we have shared it with all our team members to see where we can make necessary improvements to improve our future guest's experience. We appreciate your patience and hope to have another opportunity so that we can make your next stay a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,519 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.