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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience I’ve ever had staying at a hotel anywhere. It did not come furnished with any cookware or dish ware the way it is advertised. When I did request some they gave me the most battered up dirty looking utensils. The entire place stunk like mildew or rotten meat.
Business response:
Dear Guest, We are sorry to hear about your experience. What you described is far from the standards we aim to uphold, and we sincerely apologize for the condition of the cookware and the unpleasant odor you encountered. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We appreciate you bringing these concerns to our attention and regret that your stay was not more comfortable. We hope to have the opportunity to provide a significantly better experience in... read more
The room was nasty, toilet had blood from previous people, you could easily tell room had not been cleaned properly ever. The carpet was stained, groups of people drinking and smoking outside the hotel.
Business response:
Dear Guest, Thank you for choosing us. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up on these matters to ensure a more wonderful experience for every guest who enters our doors. We appreciate your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to pr... read more
The first room we were given, the bed was turned upside down, where the pillow top side was against the box spring. I informed the front desk and their reply was "there is no one that can flip the mattress for you here, can't you just do it yourself?". We were able to move to another room after convincing them that we could not sleep on a mattress that had the spring side up. In the new room we killed about a half dozen roaches within the few days we were there. The carpets and walls were stained and nasty, the sink fixtures... read more
Business response:
Dear James, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Please return for a better experience. Sincerely, Hotel Management
No one was at front desk for atleast half hour when i checked in. Room was absolutely filthy. 1 pillow with no case. 1 flat sheet , no fitted . Bed was not made , 1 big towel that was the size of bath mat , 1facetowel. When i went to ask for more linen to make the bed the staff told me she didn’t have any so i had to make it work. Disgusting place . Do not recommend at all. Smelled of cigarettes and urine inside room, trash under kitchen sink was full still from previous guest.
Business response:
Dear Richard, Thank you for your review. We sincerely regret the condition of your accommodations and the absence of attentive service during your arrival. What you described falls far below the level of care we aim to provide, and your experience does not reflect the standards we strive to uphold. Your comments will be addressed with our team to ensure immediate improvement in both housekeeping and guest service. We value your feedback and hope we might have the chance to restore your confidence in us in the future. Sincere... read more
I would never stay here again. My room was infested with cockroaches, the bed was uncomfortable and I woke up with bug bites from it. The room AC didn't sufficiently cool the room and the next door guests were loud through the night. All in all a very bad experience.
Business response:
Dear Aditya, Thank you for sharing your feedback. We are deeply concerned to hear about the issues you encountered during your stay and sincerely apologize for the distress this caused. Guest safety and comfort are our highest priorities, and our team is immediately addressing the issue, implementing thorough inspections and necessary treatments. Additionally, we will also share this with our housekeeping team to ensure that we consistently meet the highest standards of cleanliness. We are committed to providing a comfortabl... read more
Ended up not even staying and Expedia would not refund . Upon arrival facilty was not what was pictured in the advertisement . Homeless people all over the parking , one was so out of it on the ground he worked out of his clothes and was naked . Upon entering our room it smelled so bad of body odor , bed wobbled all over the place like it would fall , bathroom light was shorted ; going on and off and buzzing . I have a disabled wife and at that point we did not feel it was safe for her there . Went back to the desk and state... read more
The property needs improvement. Very dirty, we cancelled our booking. Don’t book in this hotel if you still want to live. Bed bugs, molds everywhere.
No sofa couch like room was supposed to have and refrigerator didn’t work.
Business response:
Dear Kenn, Thank you for taking the time to share your experience. We sincerely regret that your visit did not meet expectations. We understand the inconvenience caused by the absence of amenities and malfunctioning equipment, and we apologize for this shortcoming. Your feedback is valued and has been shared with our team for review and improvement. Providing a comfortable and functional environment is essential to us, and your comments support our ongoing efforts. We look forward to welcoming you again and providing a signi... read more
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.