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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator not working, not a single piece of cutlery or glassware, stains of god knows what on the floor, pretty bad.
Business response:
Dear Brett,We apologize for the issues you encountered during your stay. The inconvenience of a non-functional elevator, lack of kitchen essentials, and the cleanliness concerns you described do not reflect our commitment to providing a comfortable experience. Please be assured were addressing these matters with urgency to prevent future occurrences. Thank you for sharing your feedback, and we hope to provide a better experience next time.Sincerely,Hotel Management
Reeked of smoke, even though it was non-smoking. No trash cans inside room. Trash piled outside stairways. Elevator broke.
Business response:
Dear Blanca, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort you experienced due to the presence of smoke and the lack of trash cans in your room. Additionally, we regret the inconvenience caused by the trash outside and the elevator being out of service. Your comments are invaluable, and we will address these issues with our team to ensure improvements moving forward. We appreciate your understanding as we work on these matters and hope you will consider staying with us again for a mor... read more
Nice location, but the whole property needs an entire makeover. Rusty bathroom, kitchen and refrigerator. Funky smells, broken elevator and just not clean enough
Business response:
Dear Lawrence, Thank you for your feedback. We appreciate your compliments on our location. However, we are truly sorry to learn about your experience during your stay. We understand your concerns regarding the condition of the property and acknowledge that updates are needed. We are committed to improving our facilities and ensuring a more pleasant environment for our guests. Your comments will be shared with our team so that we can implement the necessary enhancements. We hope you will consider staying with us again so we ... read more
Check in.. only room available 3rd floor elevator broken. Get in room for it to be a non smoking hotel comforter covered in cigarette burn holes, roaches running around the AC and lamp tables. Call the from desk exterminators will be there tomorrow then my sandle slides off while carpet soaking wet! Absolutely disgusting I’ve never witness a hotel this nasty in life. I would never recommend anyone visit here…
Business response:
Dear Guest, We're truly sorry to read about the issues you encountered during your stay, and we regret that your experience was far from what you expected. The concerns you raised, are being addressed with our team as we take cleanliness and guest comfort very seriously. Thank you for bringing these matters to our attention, and we’re committed to making improvements. While we understand your frustration, we hope you’ll give us another opportunity in the future to provide you with a stay that reflects our usual standards. Si... read more
Terrible
Business response:
Dear Roberto, Thank you for choosing our hotel during your recent visit to the area. We were disappointed to learn that we did not meet your expectations, and we sincerely apologize for not providing the exceptional stay we strive for. Your feedback is important to us, and we hope you will consider giving us another chance to demonstrate our commitment to excellent service and accommodations.Sincerely,Hotel Management
Dirty and Loud Room was just run down and dirty. Got in late from a concert went to make the sofa bed and it was super dirty. There was no bedding for it either so I had to share bed with my friend. Bathroom counter cracked, rug stained. There were people outside partying by pool umtil 2am. It was loud. Staff was kind but hotel was horrible.
Business response:
Dear Aubrey, Thank you for taking the time to share your experience. We sincerely apologize for the condition of your room and the noise disturbances during your stay. Our top priorities are Your comfort and satisfaction, and we regret falling short in these areas. We appreciate your feedback about the cleanliness and amenities, as it helps us identify where improvements are needed. It is encouraging to hear that you found the staff kind, and we will continue to work on enhancing our facilities. We hope to provide you with a... read more
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.