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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty, toilet was used and not flushed, the bed wasn't anchored to the bed frame, it smelled like mold and the stove didn't work and the cabinets were broken and the refrigerator had no handle
Business response:
Dear Christina, We sincerely apologize for the challenges you faced during your stay, including the cleanliness and maintenance issues. We understand how disappointing this experience must have been. Please know that we are actively addressing your concerns with our team to prevent similar occurrences for future guests. Your feedback is invaluable, and we are committed to improving the quality of our rooms and services. We truly hope you will give us another opportunity to provide you with a more comfortable and enjoyable ex... read more
Awful
Business response:
Dear Brice,Thank you for sharing your feedback. We sincerely regret that your experience fell short of expectations. Your input is invaluable, and we strive to ensure every guest feels comfortable and well cared for. If you could provide more details about your concerns, we would appreciate the opportunity to address them and improve. Please don’t hesitate to reach out to us directly so we can assist further.Sincerely,Hotel Management
Terrible Service It was the worse trip of a lifetime I went to check in my room due to a fire at my apartment with a paperwork from dmv cause my licensed expired, they give you paper when you go to renew and they refused to accept my ID and they kept all my money I asked to speak with management and she refused to talk to me so I give this hotel two thumbs down
Business response:
Dear Misha,Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Avoid There were stains all over the floor and furniture. It looked like blood stains. There were holes in the walls and the smoke detector was hanging from the ceiling by its wires. The elevator was broken and the hallway trash cans were overflowing and piling up on the floor.
Business response:
Dear Chris, Thank you for staying with us and for sharing your concerns. We apologize for the condition of the room and common areas, as well as the inconvenience caused by the elevator. Cleanliness and maintenance are priorities for us, and we are disappointed to learn that your experience fell below these standards. Rest assured, we are addressing these issues with our team to ensure a more welcoming and well-maintained environment for all our guests. We appreciate your feedback as it guides our commitment to improvement, ... read more
Odor in room, dirty sink, toilet, stain on sheets. Didn’t feel comfortable showering here
Business response:
Dear Brandon, Thank you for your feedback and for staying with us. We sincerely apologize that our housekeeping staff overlooked some areas in your room, as this does not reflect our standards. The cleanliness and comfort of our guests are our top priorities, and we regret any disappointment you experienced. Please be assured that we are addressing your comments with our housekeeping team to enhance our services. We appreciate your understanding during your time with us and hope to welcome you back for a better experience in... read more
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.