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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I usually like to give great reviews and give places the benefit of the doubt. But this extended stay was gross. The hallways stuck, elevator was dirty, hairs in the bed sheets upon arrival, and the floors and chairs were dirty. I would not choose this location again.
Business response:
Dear Guest, We sincerely regret that your experience did not meet your expectations. Providing a clean and comfortable environment is our priority, and we are sorry that these standards were not reflected during your stay. We are addressing your concerns with our team to ensure improvements are made. Your feedback is invaluable; we will use it to enhance our services moving forward. We hope you will give us another opportunity to provide a more pleasant stay in the future. Sincerely, Hotel Management
There was trash on the stairs and outside some of the rooms. Carpet outdated. Smells bad. Elevators don’t work and the stairs smell like pee and trash. The showers had chipping paint. Overall would not recommend
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that your stay was far off from the level of comfort and cleanliness we aim to provide. Your comments regarding the condition of the property and overall atmosphere have been shared with our team for review and proper attention. Guest satisfaction is of utmost importance to us, and we are committed to making the necessary improvements. We appreciate your feedback and are sorry that your visit fell short. Should you consider returning in t... read more
Do not book here Run! Run far away. By far the worst hotel i stayed in my entire life!
Business response:
Dear Guest, We sincerely regret falling short of your expectations during your visit. Guest comfort is taken seriously, and it is disheartening to learn that your stay did not reflect the standards we strive to maintain. We offer our heartfelt apology for any inconvenience caused. Your feedback is invaluable and has been shared with our team as part of our continued efforts to improve the overall guest experience. We appreciate you taking the time to share your thoughts and hope you will consider giving us another opportunit... read more
Bad hotel with a queen bed just one pillow, the bathroom has cockroaches, smell bad the lady on the front desk she try to charge me again when I’m already paid with the app 0 stars
Business response:
Dear Guest, Thank you for choosing us and reviewing your stay. It’s concerning to learn about the condition of your room and the issues you faced with cleanliness and communication at the front desk. These matters do not represent the standard we aim to uphold. Your feedback is taken seriously and will be addressed with our team to ensure a more welcoming and comfortable stay for future guests. We also understand how frustrating billing confusion can be and regret the inconvenience it caused. Guest satisfaction remains our t... read more
Front desk was mean and rude. Stay away, spend the extra 15-30 bucks and go to the hotels next door.
Business response:
Dear Wayne, Thank you for sharing your feedback. We sincerely apologize for the negative experience you had with our front desk team. This is not the level of service we strive to provide, and we understand how important it is to feel welcome and valued as a guest. We appreciate you bringing this to our attention, and your comments will be shared with the appropriate team members for review. We are committed to ensuring a more positive experience for all of our guests and hope to have the opportunity to serve you better in t... read more
Absolutely filthy. Canceled the reservation and stayed somewhere else. Sheets stained yellow, carpet looked, the room smelled, pull out bed was so nasty we couldn’t let our kids sleep on it, bathroom wasn’t even cleaned.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay. We take your feedback seriously and will work with our team to ensure better attention to detail when maintaining the rooms. Cleanliness is a priority for us, and we regret that we fell short of your expectations. We understand how important it is for your family to feel comfortable, and we are genuinely sorry for the inconvenience caused. We appreciate you bringing this to our attent... read more
Crack hotel
Business response:
Dear Benjamin, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
There were roaches in the restroom. A child bagging on everything every night for hours. The hot water was inconsistent
Business response:
Dear Danae,Thank you for sharing your experience with us. We deeply regret the issues you encountered during your stay, including the presence of pests, noise disturbances, and inconsistent hot water. This falls far below the standards we strive to maintain, and we sincerely apologize for the inconvenience caused. Please know that we take such concerns seriously and will address these matters immediately to ensure a better experience for all guests. Your feedback is invaluable, and we are committed to making improvements. We... read more
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.