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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely needs to be sprayed for roaches. I was honestly shocked when I attempted to shower and then i saw a roach. At checkout i did inform the front desk but she didn’t seem to concerned about it
Business response:
Dear Rachel, Thank you for sharing your feedback. We sincerely regret the disappointment you experienced during your stay. Please be assured that we follow the highest standards for cleanliness and pest control. As a precaution, the accommodation you occupy will receive professional treatment. We appreciate you bringing this matter to our attention at checkout. Your comments have been shared with the team to help ensure greater attentiveness in future interactions. We hope you will consider giving us another chance to provid... read more
I did not stay at the facility because when I tried to check in; they told me they overbooked and they did not have any rooms left. I booked my room weeks prior to traveling with my family. Initially the front desk staff tried to tell me I was at the wrong facility and that I needed to try the Extended stay just down the street. A man was waiting in the lobby when I was trying to check in and he asked the front desk staff; you are not going to check her name and see if this is the right facility. The guy then asked for my na... read more
Business response:
Dear Ericka, Thank you for sharing your feedback. We sincerely regret the inconvenience caused by the unavailability of accommodations upon your arrival, especially after booking well in advance for your family’s stay. The confusion at check-in and the miscommunication you encountered do not reflect the standards we strive to uphold. Your feedback is taken seriously, and we will review our procedures to prevent similar situations in the future. We appreciate your patience and understanding, and we hope to have the opportunit... read more
Trashy property. Unclean rooms. Missing amenities
Business response:
Dear Justin, Thank you for staying with us and for reviewing your experience. We are disappointed to learn that certain aspects of your visit did not meet expectations. We understand the importance of a clean and reliable environment, and we regret any shortcomings you may have encountered. Your feedback has been shared with our team to help us improve both our service and the overall guest experience. We hope you will consider giving us another opportunity to provide the hospitality you deserve should your travels bring you... read more
The bed wasn't clean the tub was also filthy. Poor customer service as well.
Business response:
Dear Terico, Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that the cleanliness and service concerns you experienced are not acceptable by our standards. We will review your comments with our team appropriately, as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Need better housekeeping.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We’re pleased to know there were aspects of your stay you appreciated, and we value your feedback regarding the upkeep of the accommodations. Providing a clean and welcoming environment is important to us, and your comments help us identify where improvement is needed. We apologize for any inconvenience you experienced and would welcome the opportunity to provide you with a more seamless visit in the future. Sincerely, Hotel Management
I counted more than 6 bugs in my room of different sizes, there was a broken dresser in the room, the bed tan blanket has spots on areas of the blanket like someone didn’t clean it. I wouldn’t recommend to stay.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your experience did not meet expectations and understand how important a clean and comfortable environment is. Please know that pest control and maintenance are priorities, and concerns like yours are taken seriously to improve guest comfort. We appreciate your comments as they help guide ongoing efforts to enhance the quality of our accommodations. We hope you might consider giving us another opportunity to provide a more pleasant and welcoming stay in the futu... read more
My reservation was canceled I was told by the staff that they overbook.
Business response:
Dear Guest, Thank you for sharing your experience. We truly value your feedback and appreciate your patience. We always intend to provide reliable accommodations, and we are sorry to hear that your plans were disrupted. Your comments have been noted and shared with the appropriate team for careful review. We hope to restore your confidence in a future visit and deliver the quality and consistency you expect. You are always welcome back, and we look forward to the opportunity to serve you better. Sincerely, Hotel Management
Never again Nothing at this hotel was as promised in the booking. we had to ask for anything including the fact there was no toilet paper paper towels or anything in the kitchen.when you advertise fully stocked kitchen it needs to at least have something in it. The sleeper sofa was neither. It was collapsed and unusable. There was a plastic bag over the smoke detector. It was as if this room was rented before they finished cleaning or stocking it.
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear that your experience did not reflect the standards we aim to maintain. It’s especially disappointing to know that the condition and readiness of your suite fell short of expectations. We understand how frustrating it must have been to arrive and find essential items missing and amenities not functioning as expected. Please note that we provide kitchen items at the front desk to ensure cleanliness, and we regret that this was not communicated properly. Your comment... read more
Found a couple of roaches, beds were so hard. Bathroom had hair in the tub. Stove was dirty . But the front desk lady was awesome.
Business response:
Dear Guest,Thank you for taking the time to share your experience. We are pleased to hear that you received excellent service from our team member at the front desk—it’s always encouraging to know when our staff makes a positive impact. However, we sincerely regret the condition of the room and the discomfort you encountered. Your feedback is being addressed with the appropriate teams, and we hope to welcome you back for a stay that better reflects our standards.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.