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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A Last minute stay We were on the road for awhile and this was one of the hotels that still had room available. Pricey at $105 for the night. Gentleman at the desk was nice. Cleanliness of the room was good -however, the bathroom needed another mopping in the corners. The problem was the refrigerator -my husband has to disconnect it for the night because the fan was annoyingly loud -to get some sleep. There are too many hotels in the area...to recommend this one over any other. I would need to be in the same situation-to sta... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am pleased to read your remarks about our staff; however, I am very sorry for the cleanliness and maintenance issues you experienced. As this hotel’s manager, I can assure you that I have shared your comments with our staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better... read more
the foot Staff was great. Hotel was in order, but the room smelled like feet. The carpet needs to be cleaned.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. In response to your feedback, I will be making sure our rooms are cleaned to our company’s high standards. Still, I am glad to hear that our staff provided you with great customer service. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
it was an ok stay. We only stayed in the room 12 hours when we entered the room the floors were very sticky. A little smell of cigarettes for our room being smokefree. I think the lobby should have a rest room for guests that are checking in or checking out. We drove from far and first thing you want to use is the bathroom but thank God check in process was quick. Also I requested brochures for fun activities around the city. They had information brochure stand locked away in laundry room. I was not the only guest that reque... read more
No coffee maker. No hair dryer. Construction make the traffic a mess.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that we did not provide the amenities that you expected. Items such as hair dryers and coffee makers are always available upon request at the front desk for no additional charge. Your comments were reviewed by the staff, and we will ensure that our future guests are clearly informed of these options to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportun... read more
Frederick family celebration Hotel location easy to find. Normally stay at hotels that include a wide variety of choices for breakfast. This hotel provided only a continental breakfast. Room had full kitchen for making own meals if desired.
Business response:
Thank you for taking the time to write a review of your stay. I am so pleased to hear that you enjoyed our fully equipped kitchens and our convenient location. I am glad we were able to provide you with a pleasant experience. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
nice and very clean, staff was excellent very pleasant, staff very nice and room very clean,
Business response:
Thank you so much for posting a review of our property. It's great to hear that your stay went well and your room was enjoyable. We would like to thank you again for posting your review. We look forward to welcoming you back in the future.
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,834 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.