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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I experienced discrimination from the staff at the desk and from a guest in the lobby. I will never recommend anyone to stay there
Business response:
Dear Ayana, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,H... read more
Staff was horrible I booked 3 rooms and we were all disappointed we spent most of the time at the Residents Inn across the way! Property Management needs to spend more time there! Needless to say that we will never go back there! And we travel a lot ..
Business response:
Dear Elisa, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will return so we can provide you with the hospitality you deserve.Sincerely, Hotel Management
Go elsewhere. I would not recommend staying here. The room itself was sad. Light fixtures were in disarray. No USB chargers. Front desk didn't have any spare USB blocks. The AC rattled when it was on. No ice machine. Vending machine was wonky. Two plastic cups were in the bathroom. At checkout the manager hardly paid attention until I told him I wanted to check out. Could not wait to get out of there.
Business response:
Dear Jordan, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We are wholly c... read more
Dated and cleanliness subpar. Floor sticky. I used Clorox wipes to clean it and it was filthy!! Stale smoke odor in room. Very uncomfortable bed. Drapes old and hooks broken. Will not stay again.
Business response:
Dear Sharlene, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained suite, and we are very sorry that did not happen when you were here. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Front desk staff was pleasant once she finally acknowledged my presence. She was so involved in her cell phone that she didn’t realize she was at work I suppose. Mattress in pet friendly room was an air mattress. Old building that needs to be renovated. I’m
Business response:
Dear Rachel, We appreciate you choosing us and sharing your thoughtful review. We're genuinely sorry for the inconvenience you experienced at our front desk. Further, we regret any discomfort caused by the mattress and the condition of our suites. We take your comments seriously, and your feedback will help guide our ongoing efforts to improve our services and facilities. Our team is fully committed to regaining your confidence in our hotel, and we hope you'll consider staying with us again soon.Sincerely,Hotel Management
Prices too high for what you get (nothing) When they say breakfast, they mean coffee, instant oatmeal, and granola bars. It took the one person checking in guest over 20 min to check in the two in front of me(didn’t help that the first customer could not understand a word spoken to her -employees please be able to speak clearly to communicate with your customers and not be frustrated when customer doesn’t understand you.) (also need more than one person to check guest in) Carpet in front was worn and had ripples in it.the sm... read more
Business response:
Dear Stephen, Thank you for choosing our hotel during your recent visit to our area. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, especially regarding in-room amenities. Your feedback has been shared with our team to ensure similar issues are not made in the future. Also, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here... read more
I have many pictures that I took of the bathroom, dust ruffles around the bed chair at desk and the floor was very dirty. I walked around in my white socks for a few minutes and they are filthy. I felt this room other than the beds was unfit for human habitation. I’m going to send copies of my pictures to your corporate office or to whoever is in charge of Extended Stay of America.
Business response:
Dear Nancy, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We have discussed your concerns with o... read more
Not for me Unfortunately, I was seeking a hotel to stay for 2 weeks. The room smelled horrible as well as the hallways. The bed was not a queen size bed, maybe a double and very uncomfortable. The refrigerator, stovetop and cabinets were disgusting. The bathroom toilet was loose, the shower curtain was dirty. I LITERALLY laid sat up, fully clothed hoodie and socks to cover my entire body all night long. I was trying to find another hotel close by. By check out time, I finally said forget it and just took this lost to go stay... read more
Business response:
Dear Guest, We deeply regret the issues you experienced with the room’s cleanliness and amenities. We strive to maintain a high standard of hygiene and comfort, and it seems we fell short during your stay. Your feedback has been shared with our housekeeping team to ensure this is an isolated incident. We understand how important a good night’s sleep is, and we apologize for any discomfort caused by the bed. We will work to fix this issue promptly. While we understand that our hotel may not be your first choice in the future,... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,834 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.