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Extended Stay America - Fremont - Fremont Blvd. South
- Hotels
- Fremont, CA
About this business
Location details
46080 Fremont Blvd., Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yes when I check into my first room 303, it was a mess the bed wasn’t fixed and dirty towel was on the floor in the bathroom and on top of the toilet, table was not wipe, so they change my room to 317.
Business response:
Dear Guest, Thank you for sharing your experience, and we sincerely apologize for the condition of your initial room. We are sorry for the frustrations caused due to an unmade bed and dirty towels in the bathroom. We are glad, however, that our team was able to promptly address your concerns by moving you to room, ensuring a more comfortable and clean environment for the remainder of your stay. Thank you for bringing this to our attention, and we hope to welcome you back for a flawless and enjoyable stay next time. Sincerely... read more
bath tub was dripping, only stayed for one night.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate you bringing the issue with the bathtub to our attention. Please accept our apologies for any inconvenience this may have caused during your short stay. Our maintenance team has been notified. We’re glad you chose to stay with us, and we hope to have the opportunity to provide you with a smoother and more comfortable experience in the future. Sincerely, Hotel Management
Really bad coffee and breakfast. Staff was always away from front desk and they were not helpful at all
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations and that our service and breakfast options fell short of what you anticipated. Your comments have been shared with the management team to ensure improvements are made in both hospitality and guest support. We truly appreciate you taking the time to let us know, and we hope you will allow us another opportunity to provide a more satisfying stay in the future. Sincerely, Hotel Management
Disgusting and i got bites everywhere
Business response:
Dear gary, We sincerely apologize for the distressing experience you had, including the issue with bites during your stay. This is not the standard of cleanliness or comfort we strive to provide, and we take such matters very seriously. Your comments have been shared with our housekeeping and management teams to ensure immediate investigation and corrective action to prevent recurrence. Guest satisfaction and safety are our top priorities, and we deeply regret that we fell short during your visit. We appreciate your input an... read more
there were roaches in our room - 1 is dead, 1 is crawling up the wall, another one came with our luggage in our car when we were already driving back home!!! at check-out, there was no one at the lobby counter. I called-out and waited, but no one came, so we just left.
Business response:
Dear Bernadette, We sincerely apologize for the serious issues you encountered with pests in your room and the lack of staff availability at check-out. This is not the standard of service or cleanliness we aim to provide, and we take your concerns very seriously. Your feedback has been shared with our housekeeping and management teams to address these matters immediately and prevent recurrence. Guest comfort and satisfaction are our highest priorities, and we deeply regret that we fell short. We hope to have the opportunity ... read more
The lobby, elevator, and hallways were dirty. The room itself was clean, but entering a dirty lobby and elevator doesn't instil confidence in the facility.
Business response:
Dear Ruby, Thank you for sharing your experience. We understand that a clean and welcoming environment sets the tone for a pleasant stay, and we sincerely apologize that this was not your experience. Please know that we are committed to addressing these concerns and will ensure our team focuses on maintaining all areas of the property to the highest standards. We truly value your feedback and hope to provide a more seamless and comfortable experience on your next visit. Sincerely, Hotel Management
Ist time elevator went out. Now the electricity
Business response:
Dear Lisa, We sincerely apologize for the inconvenience caused by the elevator issue and the unexpected electricity outage. We understand how disruptive these situations can be and regret that they impacted your experience. Please know that we are working diligently with our maintenance team and utility providers to ensure reliability and minimize any future occurrences. Your patience and understanding mean a great deal to us, and your comments help us improve. We appreciate your stay and look forward to welcoming you back f... read more
Frequently asked questions about Extended Stay America - Fremont - Fremont Blvd. South
How is Extended Stay America - Fremont - Fremont Blvd. South rated?
Extended Stay America - Fremont - Fremont Blvd. South has a 3.4 star rating with 1,904 reviews.
When is Extended Stay America - Fremont - Fremont Blvd. South open?
Extended Stay America - Fremont - Fremont Blvd. South is open now. It will close tomorrow at 12:00 a.m.