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Extended Stay America - Fremont - Fremont Blvd. South
- Hotels
- Fremont, CA
About this business
Location details
46080 Fremont Blvd., Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We booked our rooms a week in advance. When we got there we were told our rooms were not available due to booking through a third party. The hotel was not clean. Needs upgrades all around.
Love the location but the sheets in the room were not clean especially sheets in the sofa bed. Need to be better at cleaning room. Also no ice machine or vending machine near any rooms . People outside making noise and nobody was asked to keep it down. Great hotel but not too clean or peaceful
Muy mal nomas entre al cuarto y cucarachas wn baño y cuarto
Found roaches in my room and was given a second room by the generosity of the staff. Later came to find that the second room was also infested with roaches. Had to leave the hotel at around one in the morning due to the infestation and booked elsewhere.
Business response:
Dear Jaime, We are deeply sorry for the unacceptable conditions you encountered during your recent stay. The cleanliness issues in both your original and reassigned rooms are a serious failure on our part, and we regret the disruption and discomfort this caused. We are conducting an immediate and thorough inspection of our pest control protocols to ensure this does not happen again. Your feedback is invaluable, and we are committed to restoring your trust. We hope you’ll consider giving us another opportunity to provide the ... read more
…
i stay here VERY often & there is never anyone at the front desk… theres days you will wait 20 minutes & they will have 0 excuse on what took so long …. room also had lots of gum literally on the headboard of the bed very very visibly.
Business response:
Dear Autumn, Thank you for your continued loyalty and for bringing these issues to our attention. We sincerely apologize for the repeated delays at the front desk and the unacceptable condition of your room. Your time is valuable, and no guest should be left waiting without communication or support. We are reviewing our staffing and shift coverage to ensure prompt service at all hours. We’re also deeply concerned about the cleanliness issue you described. A room should be spotless upon arrival, and we’ve addressed this with ... read more
Frequently asked questions about Extended Stay America - Fremont - Fremont Blvd. South
How is Extended Stay America - Fremont - Fremont Blvd. South rated?
Extended Stay America - Fremont - Fremont Blvd. South has a 3.4 star rating with 1,904 reviews.
When is Extended Stay America - Fremont - Fremont Blvd. South open?
Extended Stay America - Fremont - Fremont Blvd. South is open now. It will close tomorrow at 12:00 a.m.